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About the Role
Oversee a portfolio of strategic global customers, driving long-term value, adoption, and partnership. Serve as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success. Develop deep partnerships within accounts, identify new opportunities to add value, proactively manage renewals, and align think-cell usage with strategic business goals.
Responsibilities
- Own a portfolio of think-cell’s most strategic accounts.
- Serve as the primary relationship owner, responsible for renewals and upsells while driving retention, growth, and long-term customer value.
- Partner with champions and executive sponsors to drive product adoption, resolve issues, and uncover new use cases.
- Orchestrate executive business reviews, track adoption metrics and align on success plans.
- Monitor account health and proactively mitigate churn through deep engagement and value delivery.
- Identify opportunities to evangelize new features or product enhancements within high value accounts.
Requirements
- Experience navigating large, complex customers and partnering with technical and executive stakeholders.
- Excellent relationship building skills and a proactive approach to customer engagement.
- Organized and highly accountable with a bias towards action.
- Strong ability to communicate value and navigate customer organizations with precision.
- Understanding common GTM tools (e.g. Salesforce.com, Outreach.io) is a plus
- Appreciation of our product - willingness to understand think-cell’s product and value is a must.
- Executive presence, ability to influence, build rapport, and excellent communication skills.
Skills
- Customer Success Management
- Relationship Building
- Customer Engagement
- Account Management
- Salesforce.com
- Outreach.io
Location
- NYC
Work Type
- Hybrid
Experience Level
- 3-6 years of experience in strategy consulting or management consulting within high-growth technology companies.
Education Level
- Bachelor’s, Master’s degree in Business or related relevant field.
Salary/Compensations
- OTE of $130K - 160K/yr
Benefits
- Medical
- Dental
- Vision
- Disability leave
- Parental leave
- Paid time off
- 401k contribution
About the Company
- At think-cell, we’re on a mission to revolutionize the way professionals work—making presentation creation smarter, faster, and more efficient.
- Since our founding in 2002 in Berlin, we've been crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams.
- Driven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration.
- We foster an inclusive culture where ideas flourish, and every team member has the opportunity to make a real impact.
- We are empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises.
- With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation.
- Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential.
- Our Values: Forward Thinking, Ownership, Customer First, Unified Team, Strive for Excellence.
Equal Opportunity
- We value diversity. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.