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About the Role
The Cleaning Supervisor is a key operational leadership role responsible for supervising, auditing, and supporting Cleaning Team Leaders and their operative teams. This role acts as the bridge between frontline Team Leaders and the Duty Manager, ensuring cleaning standards, compliance, and performance targets are met, playing a critical part in maintaining ABM's quality standards, health and safety culture, and client relationships.
Responsibilities
- Supervise, support, and direct Cleaning Team Leaders, providing operational guidance and ensuring effective task progression.
- Conduct regular site walk-arounds to assess Team Leader performance, team productivity, and cleaning quality.
- Brief Team Leaders on operational priorities, instructions, schedule changes, and safety considerations.
- Provide coaching and on-the-spot feedback to Team Leaders to develop skills and improve team performance.
- Escalate Team Leader conduct, performance, or capability concerns to the Duty Manager.
- Support Team Leaders in managing operative-level issues, including attendance, performance, and welfare.
- Carry out structured quality audits of cleaning outputs across various areas.
- Record audit findings using the ABM compliance management system and share results.
- Issue immediate corrective instructions to Team Leaders for quality deficiencies and verify remedial action.
- Monitor and verify that all areas are cleaned to the specified standard.
- Identify and report recurring quality or compliance trends with recommended corrective actions.
- Ensure full on-site compliance with Health & Safety policies, risk assessments, method statements, and COSHH procedures.
- Conduct shift safety inspections and ensure Team Leaders complete pre-shift safety checks.
- Verify that all staff hold correct security vetting clearance before shifts commence.
- Ensure all COSHH requirements are met, including chemical storage, labeling, dilution, and data sheet accessibility.
- Investigate and record all near-misses, accidents, and incidents, completing required documentation.
- Promote a positive safety culture among Team Leaders and Cleaning Operatives.
- Act as the primary on-site link between Team Leaders and the Duty Manager, providing performance updates.
- Support the Duty Manager in managing real-time operational challenges.
- Attend and contribute to shift handover briefings, Daily Ops Calls, and site meetings.
- Assist the Duty Manager with the completion of shift reports, incident logs, and operational documentation.
- Deputise for the Duty Manager in their absence for day-to-day on-site matters.
- Support the Compliance Manager's audit programme by facilitating site access and providing records.
- Identify training and development needs for Team Leaders and report them.
- Deliver or coordinate on-site safety moments and briefings.
- Support the induction and onboarding of new Team Leaders.
- Encourage and support Team Leaders in completing required training and personal development activities.
Requirements
- Previous experience in a cleaning, facilities, or operational supervisory role.
- Experience leading frontline teams in a fast-paced environment.
- Strong working knowledge of cleaning standards, quality control, and service delivery.
- Good understanding of health and safety procedures, including COSHH and safe working practices.
- Ability to monitor performance, address issues promptly, and provide clear day-to-day direction.
- Confident carrying out audits, identifying standards issues, and following up on corrective actions.
- Strong communication skills, with the ability to work effectively with Team Leaders, site management, and client stakeholders.
- Ability to prioritise workloads and respond to changing operational demands in a busy site environment.
- Accurate record-keeping and reporting skills.
- Reliable, organised, and committed to maintaining high standards.
- Experience within a rail, transport, depot, or other high-footfall operational environment (Desirable).
- Experience supervising multiple teams or work areas across a large site (Desirable).
- Familiarity with compliance reporting systems and audit documentation (Desirable).
- Experience supporting incident reporting, investigations, or health and safety documentation (Desirable).
- Experience coaching, onboarding, or developing Team Leaders or new starters (Desirable).
- Understanding of working within a client-led contract environment with clear service standards (Desirable).
- Knowledge of security-controlled working environments (Desirable).
Skills
- Supervision
- Leadership
- Auditing
- Quality Control
- Health and Safety Procedures
- COSHH
- Communication
- Record-keeping
- Reporting
- Problem-solving
- Coaching
- Compliance Management
Location
- London
Work Type
- Permanent
- 40 hours per week
Experience Level
- Supervisory
Salary/Compensations
- £19.63 per hour
Benefits
- 24/7 GP for employee and immediate family
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Perks at Work employee app (discounts, gift cards, cashback, exclusive offers, resources on various life topics, urgent support services)
About the Company
- ABM (NYSE: ABM) is a global provider of integrated facility, engineering, and infrastructure solutions.
- Over 100,000 team members deliver essential services to make spaces cleaner, safer, and more efficient.
- ABM serves diverse market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution.
- With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions.
- ABM is committed to creating smarter, more connected spaces and investing in the future to build a healthier, thriving world.
- ABM's mission: Driving possibility, together.
Equal Opportunity
- ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
- Proud members of the Armed Forces Covenant Employer Recognition Scheme.