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About the Role
As a Product Support & Operations Specialist at Via, you’ll be at the core of how our partners experience our technology. This role blends partner-facing work with deep technical problem-solving, bridging the gap between partners' day-to-day realities and Via's Product and Engineering teams. It's an opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a real impact.
Responsibilities
- Become an expert on Via's platform, tools, and industry context through hands-on training and mentorship.
- Troubleshoot and solve technical issues quickly to ensure partners' networks remain operational.
- Build relationships with partners to understand their needs and improve deployment outcomes.
- Collaborate with Product, Engineering, Operations, and Partner Success teams to address cross-functional challenges.
- Identify product and process improvements, acting as a liaison between partners and technical teams to influence prioritization and scalability.
Requirements
- 1-2 years of work experience, including internships.
- Eagerness to grow in a fast-paced, mission-driven environment.
- Curiosity and a desire to understand how things work.
- Interest in building a career in tech with flexibility in focus.
- Meticulous and analytical with strong process orientation.
- Ability to manage multiple priorities simultaneously.
- Entrepreneurial problem-solver who seeks smarter solutions.
- Strong communication skills with the ability to adapt tone.
- Fluency in an additional language (Spanish, German, Arabic, French, Italian, Dutch, or Japanese) is a plus.
Skills
- Technical problem-solving
- Communication
- Analytical skills
- Process orientation
- Problem-solving
Location
- Remote
Work Type
- Full-time
Experience Level
- Entry-level
- Early-career
Salary/Compensations
- $60,000-$70,000 per year
Benefits
- Variable pay
- Equity
- Comprehensive health coverage
- Low-cost dental and vision plans
- 401(k) with company match and vesting
- Fully paid parental leave
- Extended leave options
- Mental health benefits
- Pet insurance
- Wellness perks
- 20 days of paid time off (PTO) annually
About the Company
- Via is using technology to transform transportation around the world.
- We have huge goals, from changing a single person’s daily commute to reducing humanity’s collective environmental footprint.
Equal Opportunity
- Via is an equal opportunity employer.