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About the Role

The Operations Analyst will work for the Operations Leader, alongside Account Managers and Operations peers, to achieve defined goals and objectives while working safely, compliantly, and efficiently within a defined group of customer accounts. The role involves servicing, recommending changes, reporting, and communicating with customer representatives in accordance with the commercial agreement.

Responsibilities

Ensure work is undertaken safely and complies with EHS requirements and policies.
Complete and document Legionella sampling and related works.
Carry out LCA audit checklists on EVS suppliers.
Engage with the QEHS Gensuite system for documentation management, RAMS, concern reports, and Management of Change (MOC) process.
Plan compliance calendar tasks and inspection tool audits, ensuring evidence is gathered.
Utilize Shared drives for document management and external/internal sharing.
Complete SharePoint audits to identify gaps and set deadlines for actioning findings.
Ensure correct SharePoint access and permissions for colleagues and customers.
Undertake Point of Work Risk Assessment (POWRA) as appropriate.
Carry out operational safety visits and verify audits performed by Operational Analysts.
Champion Water Tech Inclusion & Diversity objectives and wellbeing initiatives.
Understand commercial agreements at customer sites and report scope changes or over consumption.
Collaborate with Account Managers to meet profitability and productivity plans.
Inform Account Managers of any Customer Contact changes.
Identify opportunities for equipment upgrades, training, analytical services, or increased scope of supply.
Generate quotes for SAP items and coordinate fulfillment and delivery with customers.
Identify margin improvements for Account Managers.
Identify opportunities for value-generated proposals and work with Account Managers to finalize them.
Undertake all required training and self-directed learning.
Ensure a service plan is defined by the Account Manager.
Optimize service activities to maximize productivity and profitability at assigned customers.
Assist the Operations Leader in providing adequate cover for holidays.
Execute the service plan, ensuring it includes scope of supply, time, products, treatment limits, performance expectations, and KPIs.
Communicate basic technical concepts to customers and seek assistance for solutions.
Communicate professionally and timely with customers and the Water Tech team, escalating issues as needed.
Complete and submit Consultant Service Reports (CSRs) within agreed timescales, detailing Observations, Consequences, and Actions.
Deliver feedback on operational and technical aspects in customer technical review meetings.
Schedule and plan site visits efficiently, ensuring Outlook reflects plans for visibility.
Ensure safe chemical delivery and storage procedures are followed.
Compile operations manuals for customer sites and audit others in the local area.
Calibrate personal and onsite equipment and generate calibration certificates.
Perform specialized maintenance on proprietary and third-party technology and equipment.
Operate dosing pumps, adjust dosing rates, and repair faults.
Diagnose and rectify onsite issues or escalate them.
Liaise with Chemfeed regarding potential software upgrades for current equipment.
Diagnose and rectify warning/error messages on control equipment.
Utilize the Water Tech digital data visualization platform (InSight) for CSRs, trend management, alarms, inventory, parameter/asset updates, and issue escalation.
Install and set up tank level sensors and link to remote tank monitoring.
Drive digital projects across the local area.
Review alarm limits with product applications specialists, account managers, and customers.
Troubleshoot and rectify connection issues with VWTS monitoring equipment.
Create new InSight accounts, add assets and parameters with correct control ranges.

Requirements

Must have the existing right to work in the UK without requiring sponsorship now or in the future.
Solid experience of working within the UK Water Treatment Industry.
Experience working with Cooling Towers, Closed Systems, Legionella.
Possession of a full valid driving license for use in the UK.

Skills

Legionella sampling
Utilize internal systems
QEHS Gensuite system
RAMS
Management of Change (MOC)
SharePoint
POWRA
Commercial agreement understanding
SAP
Service plan definition
Technical communication
CSR completion
Calibration
Dosing pump operation
InSight platform utilization
Digital data visualization
Troubleshooting monitoring equipment

Location

London / South East

Work Type

Hybrid working

Experience Level

Dependent on experience

Education Level

Preferred Science/Engineering degree
Chemistry/Chemical Engineering degree or equivalent scientific degree qualification

Salary/Compensations

£31-37k

Benefits

Holiday allowance 26 days plus Bank Holidays with the option to buy or sell additional days off
Private Healthcare - currently BUPA, with an option to add your family members
Dental Plan providing cover or monetary cash back on appointments and treatments
Enhanced Maternity / Primary Care pay of 13 weeks full pay from Day 1
Enhanced Paternity / Secondary Care pay of 2 weeks full pay from Day 1
Adoption Leave of 13 weeks full pay for Parental, and 2 weeks full Co-parental pay from day 1 of employment
Support for Carers offering flexibility for longer term caring needs such as considering options of remote work, flexible work hours, adjusted schedules, and paid or unpaid leave
A Lifestyle Account where we put in £60 to start you off, then match you £ for £ on every activity you buy up to £360
Discounted Gym Memberships
All employees receive one day of paid volunteering leave per year
Leading pension contribution of 10% of your earnings from us every month, doubling your own contribution of 5%
Option to buy shares at preferential rates
Salary Sacrifice Schemes
Industry leading Life Insurance providing you 10 x your salary as a benefit paid to your nominated person(s)
Income Protection that covers you for 5 years at up to 60% of your salary, with 2 x your salary as a lump sum should you be unable to return to work.

About the Company

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees.
Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.
Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.
Together, we pursue a shared mission to create a more sustainable future.

Equal Opportunity

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities.
We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.