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About the Role

The Business Support Analyst plays a critical role in supporting SS&C's Transfer Agency and Fund Administration operations through the delivery of core operational services, specialist regulatory activities, operational change support, and business integration initiatives. The role combines day-to-day operational ownership with responsibility for complex exception management, regulatory reporting, operational readiness, and continuous improvement activities. The incumbent acts as a key liaison between operational teams, technology, compliance, fund managers, and external stakeholders to ensure operational integrity, service excellence, and regulatory compliance.

Responsibilities

Deliver critical operational support activities across Transfer Agency.
Process manual domestic and international payments.
Investigate and resolve Direct Link / ABA errors and payment issues.
Support banking fee processing and reconciliation.
Produce monthly KPI reporting and operational metrics.
Perform client invoicing activities.
Manage and track operational and change-related tickets.
Respond to operational queries and support requests.
Perform and support specialist and exception-based activities.
Act as an escalation support point for non-standard processing and exceptions.
Support the delivery of operational change and readiness activities.
Assist with User Acceptance Testing (UAT) execution.
Execute test cases aligned to operational workflows.
Support validation of system changes and enhancements.
Assist in identifying and documenting defects and issues.
Support updates to operational procedures and documentation.
Contribute to go-live readiness activities.
Support Business Integration initiatives.
Assist with project support and coordination activities.
Support new client onboarding and operational readiness.
Contribute to testing and business validation activities.
Assist with distribution coordination and setup tasks.
Develop strong understanding of registry systems and workflows.
Follow defined processes and controls across all activities.
Identify and escalate system or process issues.
Contribute to process improvements and efficiency initiatives.
Adhere to operational controls and procedures across all activities.
Apply maker-checker principles.
Apply reconciliation and validation checks.
Support incident identification and escalation.
Ensure all work meets audit and compliance requirements.
Collaborate with operations teams, Business Integration, and Technology and Product teams.
Communicate clearly on issues, progress, risks, and delays.
Support a collaborative and team-oriented environment.

Requirements

Bachelor’s degree in business, finance, commerce, or a related discipline; or equivalent operational experience.
5+ years in Transfer Agency/registry operations/managed fund admin.
Strong understanding of operational systems and workflows used in registry and fund administration environments.
Understanding of regulatory reporting to support the Transfer Agency service.
Experience translating system or product changes into updated processes, procedures, and operational controls.
Experience supporting onboarding or project activities.
Knowledge of operational risk frameworks, control testing, and continuous improvement approaches.
Experience working with both onshore and offshore operational teams.
Familiarity with all product structures and their operational handling.

Skills

FATCA and Common Reporting Standard (CRS) annual reporting
Investor tax classifications
Trust structures
ATO reporting requirements
Registry systems
Stakeholder management
Regulatory deadlines
Problem-solving
Analytical skills
Attention to detail
Judgement

Location

Melbourne, Australia

Work Type

Hybrid

Experience Level

5+ years

Education Level

Bachelor’s degree in business, finance, commerce, or a related discipline; or equivalent operational experience.

Benefits

Income Protection Insurance & Salary Continuance
Generous Bereavement & Compassionate leave
Private Health Insurance discount
Primary & Secondary Paid Parental leave
Death & TPD Insurance
Discounts on fitness clubs, travel and more!

About the Company

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely.
Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide.
More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.
Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.
Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
As a leading innovator in technology-powered solutions, outsourced administration and operational services focused on the global financial services industry, SS&C has a network spanning the major financial and commercial centres of North America, Europe, Asia, and Australia.
SS&C is also the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency.
As a provider In Australia, SS&C is a specialist provider of outsourced registry services with a technology focus and high levels of automation across institutional & retail solutions.
Predominately located in Melbourne and Sydney with 600+ employees, most of the Australian division work on Unit Registry (referred to as Transfer Agency around the world) technology and services.
SS&C’s Transfer Agency business is the largest provider of Unit Registry services in Australia, providing Fund Manager, Custodians and end to end service offering.

Equal Opportunity

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.