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About the Role
Multiverse is seeking a Post-Gateway Success Coach to provide essential support and guidance to apprentices preparing for their End Point Assessment (EPA) and resits. This role is crucial for ensuring learners are well-prepared, motivated, and engaged during this critical transition phase, ultimately contributing to their successful completion of the EPA and professional growth.
Responsibilities
- Develop and oversee all post-gateway communications, experiences, and escalations for learners, focusing on timely End Point Assessment pass.
- Monitor apprentice engagement and develop scalable intervention strategies for success.
- Simplify administrative processes to maximize time spent with apprentices.
- Collaborate with the Certification Operations team to ensure timely completion of special considerations and documentation.
- Serve as the first point of contact for apprentice queries, offering 1:1 support and identifying trends to create accessible resources.
- Share insights with the Multiverse Delivery team regarding EPA-specific trends and opportunities to enhance pass rates and reduce technical fails.
Requirements
- 2+ years of professional experience in coaching.
- Demonstrated mastery of coaching best practices or openness to develop in this area.
- Experience managing and developing positive stakeholder relationships.
- Commitment to continuous professional development and staying current with industry trends.
- Results-oriented with a data-driven approach, measuring success by customer outcomes.
- Accountability for outcomes, owning hard conversations, and celebrating achievements.
Skills
- Exceptional written, verbal, and on-camera communication skills.
- Presentation skills.
- Practical experience teaching, mentoring, or coaching professionals.
- Curiosity in AI.
- Proactive engagement in upskilling.
Location
- Paddington
Work Type
- 6 month FTC
- Hybrid
Experience Level
- 2+ years
Benefits
- 27 days holiday, plus 5 additional days off (1 life event day, 2 volunteer days, 2 company-wide wellbeing days, 8 bank holidays).
- Private medical insurance with Bupa.
- Medical cashback scheme.
- Life insurance.
- Gym membership & wellness resources through Wellhub.
- Access to Spill - mental health support.
- Work-from-anywhere scheme (up to 10 days per year).
- Weekly socials, company-wide events, and office snacks.
About the Company
- Multiverse is the upskilling platform for AI and Tech adoption, partnering with 1,500+ companies to transform the workforce.
- Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills.
- Learners have driven $2bn+ ROI for their employers.
- Received $70 million in strategic funding in April 2026, achieving a valuation of $2.1bn, making us Europe’s first EdTech double unicorn.
- We have 800+ employees and ambitious plans to continue scaling.
- Our mission is to equip the workforce to win in the AI era.
- We are committed to safeguarding and promoting the welfare of our learners.
Equal Opportunity
- We’re an equal opportunities employer. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
- Successful applicants will be required to undertake a Basic check via the Disclosure Barring Service (DBS).
- For roles involving Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check.