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About the Role
We are seeking an AI Product Manager to join our Product team, reporting to the CTO. This remote role, based in the USA, focuses on ensuring strategic customers succeed with Gainsight's AI native service, Atlas. You will own end-to-end deployments, from technical implementation and business case development to renewals and product feedback, working closely with Engineering, Support, Services, and Renewals teams.
Responsibilities
- Deploy Atlas in customer environments
- Own the customer engagement from discovery through full scope delivery
- Define and document implementation requirements for each account, validated against the customer's real data and workflows
- Own resolution of blockers across support, engineering, and the customer's IT
- Lead the technical implementation of Atlas agents inside customer tenants, including data mapping, connector configuration, and authentication setup
- Support the rollout of AI agents alongside an AI native services team
- Own roadmap prioritization for each deployment and reconcile it against broader customer and engineering requirements
- Construct ROI models and value narratives tailored to each account, and present them to customer leadership
- Run go or no-go reviews on new opportunities, weighing business cases against effort and upside
- Partner on services scoping and pricing for new deployments
- Lead renewal reviews, implementation, and outcome-based conversations
- Define and design agentic renewal workflows to drive specific customer goals
- Surface problems, own the path forward, and clarify ownership
- Carry field insights back to the core team, including gaps, friction, failure modes, and recurring requests
- Prioritize product fixes based on field learnings
- Contribute to internal reviews and shape the roadmap with real evidence
- Document learnings, configurations, failure modes, and ROI frameworks for future deployments
Requirements
- 3-5 years of product management experience with technically complex, integration-heavy software
- Exceptional relationship and communication skills
- Experience with AI native services, distributed systems, databases, training ML models, RAG, and LLMs
- Hands-on technical fluency in data modeling, APIs and connectors, authentication and DNS fundamentals
- Comfort with SQL or spreadsheets to build and defend an ROI model
- Sound judgment under ambiguity
- Comfort owning outcomes across teams not directly managed
- A bias to action and willingness to be the first to make something work before it is fully productized
Skills
- Technical product management
- Senior stakeholder communication
- ROI modeling
- AI native services
- Distributed systems
- Databases
- Training ML models
- RAG
- LLMs
- Data modeling
- APIs and connectors
- Authentication
- DNS fundamentals
- SQL
- Spreadsheets
- Customer success
- RevOps
- Data
- AI and ML products
Location
- USA
Work Type
- Full-time
- Remote
Experience Level
- 3-5 years
Salary/Compensations
- $275,000 - $300,000 USD annually
- Eligible for an annual bonus
- Participation in Gainsight’s equity program
Benefits
- Fully covered medical premiums (employee-only)
- Flexible PTO
- 401(k) plan
- Dental and vision coverage
- Remote work options
- $10,000 lifetime fertility stipend
- Access to coworking spaces around the globe
- Dedicated Recharge Holidays
About the Company
- Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies.
- The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
- More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.
- Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems.
- With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers.
- We are guided by our values and our mission to be living proof you can win in business while being Human-First.
Equal Opportunity
- We’re committed to creating an inclusive, fair, and transparent hiring process.
- As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
- If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.