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About the Role
The IT Operations Support Analyst is responsible for scheduling and monitoring system jobs, performing system updates and configurations, and escalating and documenting issues. This position requires strong attention to detail.
Responsibilities
- Schedules and monitors system batches daily, including weekends
- Follows established timeframes, proactively engages stakeholders to determine and publish the monthly batch calendar, and adjusts schedules due to ad hoc requests in both Production and Non-Production environments
- Updates system factor tables
- Updates security access
- Supports operations of the applications
- Triggers and monitors file transmissions
- Ensures timely reporting of all production processing problems related to supported applications
- Accurately analyzes and documents instances of application failures
- Supports applications on-site and remotely as needed, including on weekends and off hours
- Maintains support documentation and procedure manuals
- Tests the applications and documents test cases, test results, including defect descriptions
- Establishes, develops and maintains positive effective working relationships with internal stakeholders and vendors
- Performs other tasks as assigned by management/supervisory staff
Requirements
- At least 2 years of work experience with batch scheduling and calendar planning
- Strong attention to detail; a high degree of accuracy is required
- Experience with user security administration, setting up and terminating users, creating and applying security roles, custom security access, and familiarity with security concepts
- Problem solving skills
- Effective written and oral communication skills
- Very good organizational skills
- Ability to learn and adapt to change
- Ability to work in a team oriented environment
Skills
- M365
- Dynamics 365 CRM
- Dynamics 365 F&O
- Azure
- AWS
- SQL
- Snowflake
- QlikView
Location
- On-site
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Bachelor's degree or higher preferred
- Equivalent experience considered
Benefits
- Health benefits
- Pension benefits
- Retirement Savings benefits
- Training benefits
- Legal Services benefits
About the Company
- Building Services 32BJ Benefit Funds administers Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members.
- The Funds' mission is to make significant contributions to the lives of members by providing high quality benefits and services.
- The Funds embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST).
- The Funds oversee and manage $9 billion of dollars in assets.
- For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of members and their families.
- The Funds use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.