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About the Role
The Account Manager will be responsible for building strong client relationships, driving retention and revenue growth, and helping customers maximize the value of their investment in MRI's software solutions. Working with a portfolio of customers across multiple industries, you will act as a trusted advisor, identifying opportunities to expand solution adoption and support clients in achieving their business objectives.
Responsibilities
- Professionally represent MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and Sales development
- Recommend appropriate solutions and negotiate acceptable terms with the Client
- Achieve or exceed all quarterly and annual fiscal targets and objectives
- Identify opportunities for cross-selling a range of MRI products
- Maintain regular contact with Clients using online meetings, telephone calls and Client User Forums
- Determine the clients on-going requirements to meet their changing business needs
- Work closely with other stakeholders within MRI such as Legal, Sales Operations, Marketing, Development and the Implementation teams
- Maintain timely and accurate sales forecasts within Salesforce
Requirements
- Proven experience in Account Management, Customer Success, Sales, or a related customer-facing role within a Software-as-a-Service (SaaS) environment
- Demonstrated ability to build and maintain strong customer relationships while identifying opportunities for growth and retention
- Experience managing commercial conversations, renewals, upselling, or cross-selling activities
- Strong consultative and solution-oriented approach to customer engagement
- Excellent communication, presentation, and stakeholder management skills
- Highly organised with strong time management and prioritisation abilities
- Ability to work independently in a target-driven environment
- Experience using CRM platforms such as Salesforce is advantageous
- Knowledge of the Facilities Management, Property Technology, or Real Estate Technology sectors would be beneficial but is not essential
Location
- London, UK
Work Type
- Hybrid
- Full-time
Benefits
- Office breakfasts
- Quarterly lunches
- Virtual social events
- Private Medical Insurance
- Health Cash Plan
- Competitive Personal Pension plan
- Parental Leave
- 25 days of annual leave plus Bank Holidays
- 15 hours of "Flex Time Off"
- Income Protection Plans
- Tuition Reimbursement Schemes
- Work from anywhere in the world for two weeks out of the year
About the Company
- From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play.
- Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated.
- We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong.
- At MRI, one of our core values is to strive to amaze.
- Amazing growth requires amazing employees.
- We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply.
Equal Opportunity
- MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
- We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success.