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About the Role
Contribute to the safe and timely movement and transportation of medical samples, consumables, and medical information. This role requires excellent communication skills and the ability to accurately record tasks and deliveries. The position may involve heavy lifting and manual handling.
Responsibilities
- Carry out courier journeys to various locations and to agreed routes and timings.
- Complete digital and manual documentation required by both legislation and organisational procedures.
- Maintain regular contact with the operations office using a range of communication systems.
- Ensure all items are always kept safe and secure.
- Comply with the Road Traffic Act while driving and other relevant legislation connected to the vehicle.
- Act as customer contact at delivery points of service, and relay relevant information to the operations office.
- Complete vehicle checks prior to use, and notify any defects to the Operations Office verbally and by recording on appropriate documentation.
- Act in a polite and courteous manner to customers and road users.
- Drive vehicles from small vans to medium vans.
- Record tasks and items delivered and collected using electronic and paper-based forms.
- Carry out courier tasks correctly and to scheduled times.
Requirements
- Ability to work on your own initiative and as part of a team.
- Ability to plan routes effectively.
- Good communication skills.
- Customer focused.
- Ability to remain calm under pressure.
- Good problem-solving skills.
- Good literacy and numeracy skills.
- Good attention to detail.
- Ability to use a PDA (training will be provided).
- Good/Clear handwriting.
- Familiar with the local and surrounding areas.
- Held a Full UK Manual Driving Licence for a minimum of 12 months.
- No more than 6 penalty points on driving licence.
- Able to drive vehicles from small vans to medium vans on a category B UK Manual driving licence.
- May involve heavy lifting/manual handling of equipment and goods.
Skills
- Communication
- Route planning
- Customer service
- Problem-solving
- Literacy
- Numeracy
- Attention to detail
- Handwriting
Location
- Northwest London (NW10)
Work Type
- Bank Zero hours contract
- Full-time
Experience Level
- Minimum 12 months manual driving licence experience
Salary/Compensations
- £14.80 per hour
Benefits
- No travel cost – take home vehicle
- Life Assurance – £5,000 value
- 24/7 online/telephone GP Consultation and access to prescriptions
- 2nd opinion medical support
- Cash-plan benefits (dental, optical, chiropody)
- Access to mental health and physiotherapy consultations
- Access to legal advice on domestic issues
- Financial guidance re retirement planning, tax savings and state benefits
- Long Service Recognition Scheme (increase in annual leave after 5 years)
- Values-based Internal Recognition Scheme with financial reward
- Refer a Friend recruitment incentive scheme
- Support from The EMED foundation
- Blue Light Card
- Uniform provided
- EAP (Employee Assistance Programme)
- Flu vaccination
About the Company
- EMED Group is the largest Patient Transport and Care Partner to the NHS, formed from the merger of ERS Medical and E-Zec Medical.
- We have over 3000 colleagues across 60 depots.
- Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
- Values: Collaborative, Agile, Reliable, Empowered.
Equal Opportunity
- EMED Group are committed to providing equal opportunities and endeavour to provide an inclusive and safe working culture for all.
- EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
- Our aim is to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.