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About the Role
As the Sales Advisor, you are the friendly face that greets customers and embodies the heart of our brand. You'll provide high-level service, assist customers on the shop floor, and process deliveries and stock. Your role is essential in creating welcoming experiences that showcase the best of our brand, guiding customers with genuine assistance and proactive service.
Responsibilities
- Initiating conversations with customers
- Assisting customers at the cash desk, fitting rooms, and shop floor
- Processing deliveries
- Replenishing stock
- Merchandising garments on the shop floor
- Creating welcoming experiences
- Guiding customers through their journey
- Offering genuine assistance and proactive service
Requirements
- Customer-focused: Enjoy engaging with people and committed to delivering excellent service.
- Adaptable and flexible: Responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: Genuine interest in people, communicate clearly, and actively listen.
- Eager to learn: Open to feedback and seeking opportunities to grow and develop.
- Brand enthusiast: Passion for the brand and collection, and sharing that enthusiasm.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills
Skills
- Customer service
- Familiarity with fabrics
- Fashion trends
- Materials knowledge
- Sizing advice
Location
- White City Westfield COS store
Work Type
- Part-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- 25% staff discount across all H&M Group brands (in-store and online)
- H&M Incentive Program (HIP)
About the Company
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
- The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Equal Opportunity
- At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
- Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas.
- Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.