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About the Role
As the Sales Advisor, you are the friendly face that greets customers and embodies the heart of the brand. You will provide customers with high-level service, initiate conversations, assist at the cash desk, fitting rooms, and throughout the shop floor, and process deliveries, replenish stock, and merchandise garments. Your role is essential in creating welcoming experiences that showcase the best of the brand, guiding customers with genuine assistance and proactive service to uplift and inspire.
Responsibilities
- Greet customers and embody the brand.
- Provide high-level service.
- Initiate conversations.
- Assist at the cash desk, fitting rooms, and shop floor.
- Process deliveries.
- Replenish stock.
- Merchandise garments on the shop floor.
- Create welcoming experiences.
- Guide customers through their journey.
- Offer genuine assistance and proactive service.
- Collaborate with the team to create moments that matter.
Requirements
- Customer-focused: Enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: Have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: Have a real passion for the brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills.
- Right to work in the UK.
- Willing to complete an online, skills-based assessment.
Skills
- Customer service
- Fabric knowledge
- Fashion trends advice
- Sizing advice
Location
- UK
Work Type
- Part-time
- 30 hours a week
Experience Level
- Entry Level
Benefits
- 25% staff discount across all H&M Group brands (in-store and online).
- Inclusion in the H&M Incentive Program (HIP).
About the Company
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
- The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Equal Opportunity
- At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
- We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
- This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
- That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.