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About the Role
We are seeking a Front Office Supervisor for the night shift who is passionate about guest interaction, stays calm in challenging situations, and thrives on responsibility. You will be the primary point of contact for guests and staff during your shift, ensuring smooth operations at the front desk.
Responsibilities
- Manage the day-to-day operations of the night shift in the absence of the Night Manager.
- Serve as the primary point of contact for guests and staff during the shift.
- Ensure smooth operations at the front desk during night hours.
- Assist the Night Audit Team with administrative and operational tasks.
- Handle check-in and check-out for domestic and international guests professionally and friendly.
- Verify payment guarantees, ensure accurate billing, and review credit card statements.
- Perform daily closing and nightly run in the PMS system.
- Coordinate and support front office agents on the night shift.
- Train new employees.
- Serve as the point of contact for guest complaints and find service-oriented solutions.
- Prepare reports, statistics, and relevant key performance indicators for management.
- Conduct regular security rounds and ensure compliance with security standards.
- Work closely with all hotel departments to provide guests with an exceptional experience.
- Actively use guest feedback to continuously improve service quality.
Requirements
- Completed training in the hospitality industry or a degree in hotel or tourism management.
- Several years of experience in the front office, ideally in a coordinating or supervisory role.
- Initial experience in guiding and supporting employees.
- Excellent hospitality skills and a professional, confident demeanor.
- Strong organizational skills and a sense of responsibility.
- An independent, structured, and solution-oriented approach to work.
- Excellent written and spoken German and English.
- Knowledge of Opera is a plus.
- Willingness to work night shifts on a long-term basis.
- A hands-on attitude, team spirit, and an eye for detail.
Skills
- Guest interaction
- Night shift work
- Problem-solving
- Responsibility
- Front desk operations
- Administrative tasks
- Operational tasks
- Check-in/Check-out
- Billing
- Credit card processing
- PMS system operation
- Team coordination
- Employee training
- Complaint handling
- Reporting
- Security procedures
- Interdepartmental communication
- Service quality improvement
- German language proficiency
- English language proficiency
Location
- Berlin
Work Type
- Night shift
- Full-time
Experience Level
- Several years of experience in front office
- Coordinating or supervisory role experience
- Employee guidance and support experience
Education Level
- Completed training in the hospitality industry
- Degree in hotel or tourism management
Salary/Compensations
- Attractive compensation
Benefits
- Permanent contract
- BVG/VBB transit pass coverage or free parking
- EGYM Wellpass membership (partially subsidized)
- Complimentary hotel stay with dinner and breakfast
- Vacation pay and Christmas bonus
- 30 days of vacation
- Bonus share upon achieving annual company goals
- Employee rates for worldwide travel
- Corporate Benefits program
- Extensive online training and development opportunities
- Team events
- Comfortable uniform with free dry cleaning
- Extensive meal options in employee restaurant
About the Company
- JW Marriott Berlin is part of Marriott International's luxury portfolio.
- The hotel is located in the heart of Berlin.
- It offers 505 guest rooms and suites, meeting and conference rooms, two restaurants, a bar, and a spa and wellness area.
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity.
- JW Marriott believes associates come first, ensuring guest happiness through associate well-being.
- JW Marriott associates are confident, innovative, genuine, and intuitive.
Equal Opportunity
- Marriott International is an equal opportunity employer.