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About the Role
As a Product Manager, you will own the delivery of our product roadmap and lead specific product areas from discovery to launch. You will bring first-hand hospitality experience to ensure that what we build works in the reality of running restaurants, bars, and hotels. You will work closely with the Senior Product Manager, who sets the overall roadmap and strategic direction, to turn that direction into shipped product and be the person in the room who knows what an operator will actually do with it.
Responsibilities
- Deliver the roadmap: Work day to day with engineering and design to scope, sequence and ship roadmap commitments.
- Run planning and refinement, manage dependencies, and keep stakeholders across sales, customer success and leadership clear on progress and trade-offs.
- Own product areas end to end: Take full ownership of one or two feature areas.
- Write specs, define success metrics, make scope calls, validate with customers, and keep iterating after launch.
- Be the voice of the operator: Pressure-test designs, priorities and edge cases against how GMs, area managers, ops directors and finance teams really work.
- Challenge assumptions early, before they become rework.
- Launch what you build: Own release notes, internal enablement for sales and customer success, and post-launch measurement for your features.
- Feed what you learn back into the roadmap.
- Stay close to customers: Run discovery and feedback sessions for your areas, and use product data to understand adoption and where users get stuck.
Requirements
- Hands-on hospitality operations experience, ideally as a General Manager, Area Manager or in an equivalent operational role, accountable for restaurant performance.
- Owned sales, labour and margin targets, and can speak first-hand to the pain points and day-to-day reality of running a site.
- A strong product mindset and a genuine ambition to build a career in product.
- The ability to take a problem all the way from ideation to shipping: understanding the root cause, shaping solutions with engineering and design, planning the release and thinking through the impact on customers.
- Curiosity about data and comfort using it to inform decisions and measure whether what you've shipped is working.
- Strong judgement: can say 'an operator would never use it this way' with conviction, while staying open to evidence that challenges your own experience.
- Clear, concise communication with engineers, customers and leadership alike.
- Prior PM experience (2–5 years) is a plus, but operational hospitality experience is key.
- Familiarity with B2B SaaS products sold to multi-site groups.
- Experience with tools like Jira, Figma and Mixpanel, or equivalents.
- Exposure to data or analytics products, including dashboards, reporting or forecasting.
Skills
- Product Management
- Data Analysis
- Communication
- Problem Solving
- Customer Validation
- SaaS
- Jira
- Figma
- Mixpanel
Location
- Marylebone, London
Work Type
- Hybrid
- Full time
Experience Level
- 2-5 years prior PM experience (desirable)
Benefits
- Stock options
- Competitive ESG-focused pension scheme
- Quarterly customer lunches
- Annual global team offsite
- Quarterly socials (in-person & virtual)
- 25 days annual leave + bank holidays (increases to 27 days after 1 year, 29 days after 2 years)
- Hybrid working model (minimum 2 days a week at our office in Marylebone, London)
- Up to 2 weeks remote work abroad during summer
- MacBook
- Workstation perks
- All software needed
- £75 annual work-from-home budget
- Dedicated professional development time
- Eyesight tests + £75 spectacle contribution
About the Company
- At Tenzo, we’re transforming the way restaurants operate.
- Powered by AI and real-time data flows, Tenzo turns complex operational chaos into clear, profitable decisions that cut waste and boost sales.
- Tenzo was created when our Co-Founders Christian (scaling his own 6-location restaurant chain, Hummus Bros) and Adam (leading McKinsey big-data projects) teamed up to fix the industry’s fragmented data headache.
- Backed by Techstars and top Silicon Valley VCs, we’re a vibrant, global team of 30+ and we are just getting started.
- We take hospitality seriously and our work passionately as we look to enter an exciting new phase of expansion.
- As we scale our platform, expand our footprint, and take Tenzo to the next level, we're looking for ambitious, curious problem solvers to join us!
Equal Opportunity
- Tenzo is an equal-opportunity employer and we truly value diversity at our company.
- We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.