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About the Role
As an Implementation Specialist at Hawk, your responsibility is to transform customer requirements into a functioning solution that helps them achieve their business objectives around transaction monitoring, customer screening and fraud detection, alongside cutting-edge AI technologies. You support the customer from signed contract until go-live, translating policies, regulatory obligations and risk factors into Hawk's setup, data mapping, workflow configuration, UAT support and ensuring key project timelines and milestones are met. You support customers in detecting more financial crime, allowing investigators to focus on what matters instead of drowning in false positives, and adopting state-of-the-art AI technologies.
Responsibilities
- Gather and analyze customer AML, fraud, and screening requirements and advise on best-practice configuration.
- Translate policies, screening algorithms, regulatory requirements, and risk factors into Hawk's setup, covering rules, screening, customer risk rating, and workflows.
- Lead the technical deployment and integration with the customer's systems via API or batch mechanisms.
- Support the customer through testing, UAT, and sign-off, troubleshoot issues, and support a successful transition to a production environment.
- Deliver training to the customer's teams from a functional and technical standpoint.
- Plan and run the implementation from signature to go-live on time and within scope, with documentation and regular stakeholder updates.
- Act as the first point of contact for implementation questions and issues.
- Work closely with Customer Value Partners for a smooth implementation and bring actionable customer feedback and gaps to Product, Development, and Hawk's GTM organization.
- Document every configuration decision and the reasoning behind it.
- Manage each implementation task and the implementation success as an outcome you own, resulting in activity completion and a go-live on the dates committed to.
Requirements
- 6+ years in implementation consulting or solution consulting, with at least 3 years hands-on implementing AML, fraud, or screening solutions.
- Subject matter expertise in AML and compliance, familiar with key typologies and patterns, regulatory expectations, and how monitoring programs and AI are examined.
- Ability to confidently discuss and defend a rule set in front of an MLRO.
- Hands-on data skills: SQL, APIs, CSV, and JSON, and data modeling.
- Familiarity with standardized payment message formats, including SWIFT MT and ISO 20022, SEPA, and card data.
- Integration literacy: comfortable with APIs, JSON payloads, SFTP configurations, and SSO.
- Proven track record of taking complex implementations to go-live on time, ideally several in parallel, with banking customers or other financial institutions.
- Ability to ensure internal and external parties have the necessary information, keep them aligned, and manage expectations.
- Ability to explain complexity simply in writing and verbally in fluent English.
- Business-fluent German (bonus).
- CAMS (or equivalent) certification, or time spent in a second-line compliance or MLRO team (bonus).
- Ability to build constructive relationships with customers and stay calm under pressure.
- Builder mentality: works independently, brings structure to ambiguity, and takes initiative to define processes.
- Resourceful problem-solver who investigates unknowns and tests system behavior.
- Proactively manages expectations, flags timeline and scope risks early, quantifies them, offers phased options, and aligns Sales and Customer Success.
- Handles product gaps transparently, clarifies requirements, offers workarounds, feeds back to Product, and does not commit to unconfirmed dates.
- Experience using AI tools such as Claude in daily workflows for mapping, documentation, and analysis.
Skills
- AML
- Fraud detection
- Transaction monitoring
- Customer screening
- AI technologies
- Policy translation
- Regulatory obligations
- Risk factors
- Data mapping
- Workflow configuration
- UAT support
- Project management
- SQL
- APIs
- CSV
- JSON
- Data modeling
- SWIFT MT
- ISO 20022
- SEPA
- Card data
- SFTP configurations
- SSO
- Stakeholder alignment
- Communication
- Problem-solving
- AI tools (e.g., Claude)
Location
- Remote
Work Type
- Full-time
Experience Level
- 6+ years
- 3+ years
Education Level
- Degree in computer science, information systems, engineering, finance, or related field, or equivalent practical experience.
About the Company
- Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology.
- Banks and payment providers globally use Hawk’s powerful combination of traditional rules and explainable AI to improve AML compliance and fraud prevention effectiveness.
- Hawk's solution helps identify more crime while maximizing efficiency by reducing false positives.
- The company plays a vital role in the global fight against Money Laundering, Fraud, and the financing of terrorism.
- Hawk offers a culture of mutual trust, support, and passion, providing individuals with opportunities to grow professionally and make a difference.