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About the Role
The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers, retaining existing contract revenue, and supporting new sales into these accounts. The role requires liaising with internal teams to ensure client business needs are met and developing successful renewals to ensure a strong revenue base for Dow Jones. Success is measured by the retention rates of assigned accounts.
Responsibilities
- Owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan.
- Providing a monthly report to manager highlighting high risk renewal accounts and strategies to improve them.
- Ensuring appropriate levels of customer training and product utilization.
- Overseeing the overall renewal lifecycle, including pricing, contracting, invoicing, and client support.
- Supporting new sales into existing accounts to ensure maximum customer ROI.
- Identifying opportunities for increased revenue within accounts (up-selling and cross-selling) and collaborating with the sales team.
- Maintaining accurate and appropriate client records within the Company’s systems.
Requirements
- Min 2-4 years of proven success in customer engagement or sales.
- Exceptional written and verbal communication skills.
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
- Excellent project management and organizational skills with a keen attention to detail.
- Proficient in Microsoft Office suite & Google Drive.
- Proficiency in English, French and German.
Skills
- Customer engagement
- Sales
- Communication
- Multi-tasking
- Project management
- Organizational skills
- Attention to detail
- Microsoft Office suite
- Google Drive
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor’s degree
Salary/Compensations
- €35,000 - €55,000
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
About the Company
- Dow Jones - Risk Sales
- Business Area: Dow Jones - Risk Sales
- Job Category: Sales
- Union Status: Non-Union role
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
- We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
- Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.