Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Resource Coordinator role.
Rezi rewrites your resume against CDW's job description. Free.
Tailor your resume to this Resource Coordinator role.
Rezi rewrites your resume against CDW's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Resource Coordinator posting at CDW — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Resource Coordinator posting at CDW — free, in seconds.
About the Role
The Resource Coordinator manages Professional Services Opportunity requests, scheduling CDW and third-party resources based on availability, skills, and location. This role ensures correct commercial and contractual documentation is completed and responds to related queries.
Responsibilities
- Manage Professional Services cases in Salesforce through the full lifecycle, ensuring accurate and updated records.
- Allocate appropriate resources based on skills, availability, and location to optimize service quality and commercial position.
- Take ownership of resource bookings and ensure correct documentation, such as Statements of Work, are in place.
- Engage third-party resource providers when in-house resources are unavailable.
- Maintain the scheduling system for accurate team utilization, forecasting, and management information.
- Validate sales orders to confirm information accuracy and prerequisite fulfillment before resource allocation.
- Collaborate with stakeholders to review and maximize team utilization.
- Review weekly Power BI and resourcing reports, resolving or escalating inaccuracies.
- Manage daily communications with the Billing & Support team, Sales Account Managers, and suppliers via the shared mailbox.
- Build strong, collaborative working relationships with internal and external stakeholders.
- Provide excellent service by responding promptly and professionally to meet coworker and customer needs.
- Provide cover for other coordinators during absences or high demand periods.
- Consistently follow team processes, achieving at least 95% accuracy monthly.
Requirements
- Highly organized with strong decision-making skills.
- Previous experience in an administrative role.
- Strong communication skills.
- Proficient with Microsoft Office products (Outlook, Word, Excel).
- Quality focused with excellent attention to detail.
- Able to work with established procedures with moderate supervision.
- Results-oriented with a track record of achieving and exceeding goals.
- Pro-active with a desire to make a positive impact.
- Uses initiative to complete tasks efficiently.
- Methodical & analytically minded.
- Curiosity, a learner’s mindset, and a willingness to engage with evolving technology and tools.
- Readiness to explore, adapt, and grow with AI integration.
Skills
- Salesforce
- Microsoft Office
- Outlook
- Word
- Excel
- Power BI
- Communication
- Organization
- Decision-making
- Attention to detail
- Problem-solving
Location
- CDW
Work Type
- Full-time
Experience Level
- Previous administrative experience
About the Company
- CDW is a Fortune 500 technology solutions provider helping organizations achieve their goals through technology.
- CDW fosters a collaborative environment where coworkers support each other.
- CDW acts as one, building trust and focusing on customer delivery.
- CDW plays to win, focusing on priorities and customer outcomes.
- CDW thinks forward, staying curious, moving fast, and continuously learning.
- CDW believes in supporting, hearing, and empowering coworkers.
- CDW is a full-stack, full-lifecycle technology partner with deep expertise.
- CDW is committed to being an AI-fluent organization, integrating AI as a partner to enhance human creativity and decision-making.
- CDW is committed to fostering an equitable, transparent, and respectful hiring process.
Equal Opportunity
- CDW is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.