Senior Client Service Manager (Testing & Quality Services) at NCS Australia | AU | Rezi

Senior Client Service Manager (Testing & Quality Services) at NCS Australia

Senior Client Service Manager (Testing & Quality Services)

NCS Australia · AU

4 weeks ago

Senior Client Service Manager (Testing & Quality Services)

NCS Australia · AU

a month ago
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About the Role

Drive the growth of our Testing & Quality Assurance business across a portfolio of new, emerging and underpenetrated clients. This is a hunter-minded, client-facing role for someone who thrives on building relationships, uncovering whitespace and converting opportunities into meaningful technology outcomes.

Responsibilities

  • Drive new business and account growth across Testing & QA services
  • Build relationships with Test, Technology, Program, Project and Transformation leaders
  • Identify whitespace and create demand across new and underpenetrated accounts
  • Sell solutions spanning test automation, non-functional testing, quality engineering, managed testing and QA advisory
  • Build and manage a strong pipeline from prospecting through to close
  • Develop land-and-expand strategies to grow initial engagements into broader partnerships
  • Shape compelling propositions that address quality, delivery, technology risk and transformation challenges
  • Partner with sales, capability and delivery teams to bring the right expertise to clients
  • Stay ahead of emerging trends, particularly AI-assisted testing and AI solution assurance
  • Own commercial outcomes including revenue, margin, conversion and pipeline performance

Requirements

  • Solid experience in technology services sales, business development, consulting or client account management
  • Proven success selling Testing, QA, Quality Engineering, Automation or related technology services
  • Strong enterprise sales and new business development capability
  • Established relationships with senior technology, testing and transformation stakeholders
  • Strong commercial acumen and a track record of converting opportunities
  • Ability to operate with pace, resilience and a genuine growth mindset
  • Excellent communication, presentation and stakeholder management skills
  • Knowledge of the Australian technology services and testing market
  • Comfortable navigating complex, matrixed enterprise environments
  • Applicants will need valid Australian work rights
  • May be required to undergo relevant background, probity and police checks

Skills

  • Test automation
  • Non-functional testing
  • Quality engineering
  • Managed testing
  • QA advisory
  • AI-assisted testing
  • AI solution assurance
  • Sales
  • Business development
  • Consulting
  • Client account management
  • Enterprise sales
  • Commercial acumen
  • Communication
  • Presentation
  • Stakeholder management

Location

  • Australia

Work Type

  • Full-time

Experience Level

  • Senior Manager

About the Company

  • At NCS Australia, we’re the challenger alternative in technology services and consulting.
  • With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.
  • Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions.
  • We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.
  • This is a place for people who like to get stuck in, bring ideas to life and make things happen.
  • You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career.
  • Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own.
  • We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Equal Opportunity

  • We celebrate diversity and inclusion
  • We value different perspectives, experiences and strengths our people bring.
  • We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.