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About the Role
As a Host at Soho House, you will be responsible for welcoming and greeting members and guests, managing table booking systems, and supporting the floor team to seat current bookings and prepare tables. Your primary goal is to ensure members have an enjoyable experience by delivering excellent service from initial greeting to seating and providing support where needed.
Responsibilities
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to member inquiries and requests in a timely, friendly, and efficient manner.
- Monitor restaurant and club activity to determine seating and dining flow.
- Manage the booking system to ensure members are seated according to their correct booking.
- Ensure in real-time that any member-related concerns are addressed, action items have been set, and the membership and management team have been notified.
- Build relationships with members and communicate red flags and positive feedback to management and the wider team.
- Influence a fun and positive atmosphere by being approachable and professional.
- Support the floor team to prepare tables by setting up linens, cutlery, and glasses.
- Have good knowledge of menus to provide detailed information on food, drink, allergies, and pairings.
- Support with member complaints, handling all member interactions with the highest level of hospitality and professionalism, and escalating where required.
- Act in all matters related to the safety, security, satisfaction, and wellbeing of employees and members.
- Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
- Support the team with any of their needs on an ad-hoc basis.
Requirements
- Previous experience in a busy high-profile venue is ideal.
- Natural flair for first-class service.
- Must be reliable, friendly, and happy to be a key part of the team.
- Must be able to seize, grasp, turn, and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch, and climb as required.
Skills
- Passion for food, drink, and hospitality.
- Strong attention to detail.
- Excellent customer service.
- Fluent in English and Japanese.
- Organized and reliable.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.