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About the Role

Ensure smooth supplier integration, catalogue enablement, and data governance between Oracle and COUPA for ABM UK, acting as the operational bridge between Procurement, IT, and the Global COUPA team.

Responsibilities

Support onboarding/offboarding in Oracle and monitor data flow to COUPA.
Validate supplier data and reporting accuracy.
Raise ServiceNow tickets for interface or system errors.
Identify suppliers suitable for hosted or punch-out catalogues based on spend and strategic relevance.
Facilitate catalogue setup and communication between suppliers and business.
Coordinate technical catalogue implementation with IT/U.S. team.
Maintain a supplier enablement tracker and progress report.
Manage supplier and catalogue data in the COUPA test environment.
Oversee supplier group permissions and content group management.
Coordinate testing and approval for promotion to Production.
Maintain and update UK-specific content group structures (suppliers, catalogues, ship-to addresses).
Liaise with Operations to ensure site accuracy.
Act as UK custodian for content group governance aligned with global standards.
Act as the first point of contact for supplier/user issues in COUPA.
Liaise with U.S. COUPA support and internal teams (Procurement, IT, Ops).
Support Procurement and Operations with reporting and supplier data analytics.
Document end-to-end SOPs for supplier enablement and catalogue management.
Support training for new users and suppliers.
Drive continuous improvement in supplier enablement processes.
Run COUPA spend reports to identify potential catalogue suppliers.
Discuss and prioritise potential suppliers with Procurement and Operations.
Contact suppliers to confirm hosted or punch-out capability.
Engage IT/U.S. COUPA team for punch-out setup if required.
Share hosted catalogue template with supplier, validate data, and upload to COUPA test.
Coordinate technical integration and testing with IT/U.S. team for punch-out catalogues.
Test catalogue functionality (pricing, workflow, access).
Raise ServiceNow tickets for issues and validate fixes.
Request promotion to Production upon successful testing.
Assign supplier/catalogue to appropriate content groups and ship-to addresses.
Update visibility per BU/site.
Maintain a governance log.
Review catalogue performance quarterly.
Deactivate inactive suppliers (e.g., no spend for 6 months).
Maintain relationships with suppliers and stakeholders.
Support reporting, training, and process improvement.

Requirements

Experience in procurement, supplier enablement, procurement operations, or systems administration
Experience supporting supplier onboarding and offboarding processes
Experience managing or supporting hosted and punch-out catalogues
Working knowledge of COUPA or a similar procurement platform
Working knowledge of Oracle or a similar ERP system
Experience using ServiceNow or a similar ticketing system
Experience validating supplier data, reporting, and data accuracy
Experience working across Procurement, IT, Operations, and external suppliers
Experience coordinating testing, issue resolution, and promotion to production
Strong organisational skills with the ability to manage trackers, governance logs, and multiple priorities
Strong attention to detail and accuracy
Clear written and verbal communication skills
Ability to document processes and support user or supplier training
Previous experience in supplier enablement or catalogue management within a large organisation
Experience working within a global systems or procurement framework
Experience with supplier data analytics, spend reporting, or procurement reporting
Experience maintaining content groups, permissions, or catalogue visibility controls
Experience supporting process improvement or continuous improvement activity
Relevant qualification in procurement, business administration, or systems administration

Skills

COUPA
Oracle
ServiceNow
Procurement
Supplier Enablement
Catalogue Management
Data Governance
Data Analytics
Reporting
Process Improvement

Location

Heathrow

Work Type

Full-time

Experience Level

Mid-level
Senior-level

Education Level

Relevant qualification in procurement, business administration, or systems administration

Salary/Compensations

£35,000 - £38,000 per annum

Benefits

24/7 GP service for employee and immediate family
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Perks at Work employee app with discounts, gift cards, cashback, and exclusive offers
Access to resources and tools on topics ranging from family and life to health, money and work
Online chat or telephone service for urgent support in a crisis

About the Company

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution.
With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.
Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM: Driving possibility, together.

Equal Opportunity

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
We are proud members of the Armed Forces Covenant Employer Recognition Scheme.