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About the Role

The Product Development Manager, FirstChoice Modern reports to the Director, Platform Integration & Strategic Partnerships. This is a 12-month contract role that will lead and coordinate key product, delivery and operating model outcomes for the FirstChoice Modern program, with a core focus on Open API delivery, partner onboarding, supplier governance and scalable service processes.

Responsibilities

Lead the business delivery stream for Open API initiatives under the FirstChoice Modern program, coordinating scope, priorities, delivery milestones, risks and dependencies across Product, Technology and Operations.
Partner with technology, architecture and cyber security teams to shape API requirements, prioritise the API catalogue, define partner access requirements and support readiness for sandbox, consent, permissioning and production release pathways.
Support the development of the partner onboarding model for open APIs, including registration, accreditation, legal and commercial inputs, security assessment, testing, go-live governance and ongoing access management.
Design and implement a new supplier governance and service structure for API partners, covering decision rights, escalation paths, issue management, release communications, performance monitoring and periodic review processes.
Support engagement with adviser practices, licensees and adviser technology providers to validate priority use cases, understand workflow needs and translate feedback into clear product and delivery requirements.
Work with the Project Manager to prepare high-quality delivery materials, decision papers, working group updates and executive briefings that clearly explain progress, risks, trade-offs and recommendations.
Support operational readiness activities, including process documentation, support model design, training inputs, internal handover and hypercare arrangements for pilot and early partner integrations.
Actively identify opportunities to use AI and automation to improve delivery quality, stakeholder communication, analysis and repeatable operating processes.

Requirements

Strong product development, product delivery or program delivery experience, ideally within wealth management, superannuation, platforms, advice technology or financial services.
Demonstrated ability to lead cross-functional delivery teams and influence stakeholders across business, technology, operations, risk and external partner groups.
Experience shaping business requirements, operating models, governance processes and implementation plans for complex product, platform or technology initiatives.
Strong commercial judgement, analytical capability and problem-solving skills, with the ability to convert ambiguity into structured options, decisions and delivery plans.
Excellent written and verbal communication skills, including the ability to prepare executive-ready updates, decision papers and stakeholder materials.
Experience with APIs, open architecture or data integrations is desirable.
Knowledge of adviser workflows, financial planning software, CRM platforms, licensee operating models or platform-to-practice integration needs is desirable.
Experience in supplier governance, vendor onboarding, service management, operational resilience or third-party risk processes is desirable.
Comfort working in agile or hybrid delivery environments, including backlog shaping, delivery planning, dependency management and release readiness is desirable.
Relevant tertiary qualifications in business, finance, technology, product management or a related discipline is desirable.
Full work rights in Australia required.
Background checks will be completed prior to final candidate confirmation.

Skills

Open API delivery
Partner onboarding
Supplier governance
Scalable service processes
API requirements
API catalogue prioritization
Partner access requirements
Sandbox, consent, permissioning and production release pathways
Registration, accreditation, legal and commercial inputs
Security assessment
Testing
Go-live governance
Ongoing access management
Decision rights
Escalation paths
Issue management
Release communications
Performance monitoring
Periodic review processes
Adviser practices engagement
Licensees engagement
Adviser technology providers engagement
Priority use cases validation
Workflow needs understanding
Product and delivery requirements translation
Delivery materials preparation
Decision papers preparation
Working group updates preparation
Executive briefings preparation
Progress explanation
Risks explanation
Trade-offs explanation
Recommendations explanation
Operational readiness activities support
Process documentation
Support model design
Training inputs
Internal handover
Hypercare arrangements
AI and automation identification
Wealth management
Superannuation
Platforms
Advice technology
Financial services
Cross-functional delivery teams leadership
Stakeholder influence
Business requirements shaping
Operating models shaping
Governance processes shaping
Implementation plans shaping
Complex product initiatives
Complex platform initiatives
Complex technology initiatives
Commercial judgement
Analytical capability
Problem-solving skills
Ambiguity conversion
Structured options development
Decisions development
Delivery plans development
Written communication
Verbal communication
Executive-ready updates preparation
APIs
Open architecture
Data integrations
Adviser workflows knowledge
Financial planning software knowledge
CRM platforms knowledge
Licensee operating models knowledge
Platform-to-practice integration needs knowledge
Supplier governance experience
Vendor onboarding experience
Service management experience
Operational resilience experience
Third-party risk processes experience
Agile delivery environments comfort
Hybrid delivery environments comfort
Backlog shaping
Delivery planning
Dependency management
Release readiness
Tertiary qualifications in business, finance, technology, product management or a related discipline

Location

Sydney

Work Type

12-month contract
Full-time

Experience Level

Senior

Education Level

Relevant tertiary qualifications in business, finance, technology, product management or a related discipline is desirable

Benefits

Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
Access to 24/7 confidential support covering safety, medical and mental health services
Additional leave day to celebrate your birthday
Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
Exclusive discounts on retail, travel and entertainment

About the Company

At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Equal Opportunity

We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential.
We are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.