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About the Role
The Facility Manager is responsible for the safe, compliant, efficient, and consistent delivery of all in-scope facilities management services at our key manufacturing clients' sites. This role is the primary on-site point of contact for service delivery matters and has overall accountability for operational performance, customer satisfaction, statutory and contractual compliance, financial outcomes, asset management, and the delivery of agreed KPIs and SLAs. The Facility Manager will lead and manage service partners and subcontractors, coordinate planned and reactive maintenance, support site audits, and identify continuous improvement, risk-reduction, and cost-efficiency opportunities.
Responsibilities
- Ensure compliance with all client and ISS HSEQ policies, procedures, and statutory requirements.
- Promote a strong safety culture through hazard management, incident reporting, and visible leadership.
- Conduct audits and inspections to ensure compliance across employees, contractors, and sites.
- Investigate incidents, implement corrective actions, and maintain accurate reporting records.
- Act as the primary Facilities Management contact for clients, tenants, and key stakeholders.
- Build strong client relationships through regular communication, meetings, and operational support.
- Oversee the delivery of contracted Facilities Management services within agreed budgets and service levels.
- Coordinate maintenance, capital works, and site activities to minimise disruption to operations.
- Ensure all buildings, assets, and essential safety measures remain compliant with contractual and regulatory requirements.
- Implement asset management plans and maintain accurate asset, compliance, and site records.
- Conduct site inspections, audits, and risk assessments to identify and address compliance and maintenance issues.
- Coordinate contractors and service providers to ensure works are completed safely and to standard.
- Manage project works.
- Manage incidents.
- Manage finances.
- Plan and schedule operations.
- Manage Quality Management Systems (QMS).
- Drive continuous improvement.
Requirements
- Report directly into the Key Account Manager.
Skills
- Facilities Management
- HSEQ Policies
- Hazard Management
- Incident Reporting
- Client Liaison
- Budget Management
- Service Level Agreements (SLAs)
- Asset Management
- Risk Assessment
- Contractor Coordination
- Project Works Management
- Incident Management
- Financial Management
- Operational Planning
- Scheduling
- Quality Management Systems (QMS)
- Continuous Improvement
Location
- Nationwide – NSW, QLD, VIC, WA, TAS, NT and SA
Work Type
- Full-time
- Onsite
Salary/Compensations
- Competitive Package on offer
Benefits
- Access to employee discounts (including insurance)
- Ongoing learning & development opportunities
- Career progression within a global organisation
- A supportive, inclusive and positive team culture
About the Company
- Be part of ISS.
- ISS fosters a culture of inclusion and diversity.
- Learn more about ISS in Australia and New Zealand on our website.
Equal Opportunity
- Welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities.
- Committed to fair pay and a safe working environment.