Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Head Of Technology Services, Japan role.
Rezi rewrites your resume against Manulife's job description. Free.
Tailor your resume to this Head Of Technology Services, Japan role.
Rezi rewrites your resume against Manulife's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Head Of Technology Services, Japan posting at Manulife — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Head Of Technology Services, Japan posting at Manulife — free, in seconds.
About the Role
The Head of Technology Services, Japan is a critical leadership role responsible for delivering secure, reliable, and high-performing technology services that support Manulife's customers, employees, distributors, and business partners across Japan. This role provides the opportunity to shape the technology services strategy and operational excellence agenda for one of Manulife's key markets while collaborating with regional and global technology leaders. As the senior Technology Services leader in Japan, you will drive service innovation, operational resilience, infrastructure modernization, and technology transformation initiatives that directly contribute to our mission of making decisions easier and lives better. In return, you will gain exposure to enterprise-scale technologies, executive leadership engagement, and the opportunity to influence both local and global technology strategy.
Responsibilities
- Lead the overall delivery, governance, and continuous improvement of Technology Services across Japan, ensuring secure, reliable, and efficient operations.
- Serve as the primary technology services advisor to Japan business leadership and represent Japan within regional and global Technology Services forums.
- Oversee local technology operations, including workplace technology, end-user services, local networks, office technology, and infrastructure services.
- Partner with regional and global teams to deliver cloud, cybersecurity, network, and enterprise technology services aligned with business needs.
- Ensure effective management of service operations, incident response, change management, technology risk, regulatory compliance, vendor performance, budgets, and technology transformation initiatives.
Requirements
- Minimum 15 years of progressive experience in technology infrastructure, IT operations, or technology services leadership roles, including people management responsibilities.
- Minimum 10 years of experience managing enterprise technology services, infrastructure operations, networks, cloud platforms, or end-user computing within a large organization.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
- Business-fluent Japanese (JLPT N2 or above preferred) and strong English communication skills, with the ability to engage effectively with senior business and technology stakeholders.
Skills
- ITIL
- Operational resilience
- Business continuity
- Disaster recovery
- Large-scale infrastructure modernization
- Cloud transformation
- Workplace technology
- Vendor management
- Service provider management
- Strategic partnerships
- AWS
- Azure
- CISSP
Location
- Hatsudai Head Office, Tokyo Opera City, 3-20-2 Nishi Shinjuku, Shinjuku-ku, Tokyo Japan
Work Type
- Hybrid Model
- Hybrid
Experience Level
- Minimum 15 years of progressive experience in technology infrastructure, IT operations, or technology services leadership roles
- Minimum 10 years of experience managing enterprise technology services, infrastructure operations, networks, cloud platforms, or end-user computing
Education Level
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
Salary/Compensations
- Based on experience, skills and knowledge
- Commutation allowance and Variable Incentive Bonus are paid
Benefits
- Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance)
- Benefit One
- Training system (include Japanese lesson / English lesson)
- Childcare Leave/Family care Leave
- Baby-sitter support program
- wiwiw System (Support program for those who take Childcare Leave)
- Retirement Pension (only for Regular employee)
- Annual Paid Holiday
- Other special holidays are available (e.g. Anniversary Leave, etc.)
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Equal Opportunity
- Manulife is an Equal Opportunity Employer
- At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.