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About the Role
This hands-on Duty Manager role is perfect for a hospitality professional who enjoys being visible on the floor, creating exceptional guest experiences and supporting smooth hotel operations. As a key leader on shift, you will oversee Front Office activities, support the team and ensure every guest receives personalised and memorable service.
Responsibilities
- Lead Front Office operations and act as the key leader on shift.
- Support, coach and motivate the team to deliver exceptional guest experiences.
- Create genuine connections with guests and ensure memorable stays.
- Manage guest feedback and service recovery with confidence and care.
- Support reservations accuracy and assist with maximising hotel revenue opportunities.
- Coordinate with all hotel departments to ensure seamless daily operations.
- Contribute to a positive, collaborative and high-performing team culture.
- Assist with rostering, planning and operational requirements.
- Be hands-on and flexible, supporting the wider hotel team when required.
Requirements
- Have 2–4 years’ experience in hotel operations, with previous leadership or supervisory experience.
- Have a genuine passion for hospitality and creating exceptional guest experiences.
- Are confident communicating with guests and team members at all levels.
- Stay calm, adaptable and solution-focused in a fast-paced environment.
- Have working knowledge of hotel PMS systems, with Opera Cloud experience highly regarded.
- Enjoy being hands-on and leading from the front.
- Are available to work a part-time rotating roster, including evenings, weekends and public holidays.
Skills
- Hospitality
- Guest Experience
- Hotel Operations
- Leadership
- Supervisory
- Communication
- Adaptability
- Solution-focused
- Hotel PMS systems
- Opera Cloud
Location
- Sydney
Work Type
- Part-Time
- Permanent
Experience Level
- 2-4 years
- Leadership
- Supervisory
Benefits
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
About the Company
- Bring your passion for hospitality to one of Sydney’s most distinctive boutique hotels.
- Located in the heart of Darling Harbour, Hotel Woolstore 1888 blends heritage character with contemporary design.
- Set within a beautifully restored former wool store, the hotel features 90 individually designed guestrooms, a vibrant neighbourhood restaurant and bar, and unique event spaces welcoming guests from around the world.
- As part of Accor’s Handwritten Collection, we celebrate individuality, storytelling and genuine hospitality.
- Our team brings the hotel’s history and personality to life by creating meaningful experiences that are memorable, personal and authentic.
- Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Equal Opportunity
- We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
- We offer reasonable adjustments to support you.
- If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.