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About the Role

The Facility Administrator provides essential administrative, commercial, and contract support to ensure the effective delivery of facilities management services. This role is crucial for maintaining contract compliance, managing financial administration, supporting procurement, and coordinating service delivery.

Responsibilities

Apply, enforce, and monitor compliance with Client’s HS&E policies associated with the contract.
Apply, enforce, and monitor compliance with all ISS HSEQ policies, procedures, and systems, including all associated Commonwealth and State statutory regulations.
Identify safety and environmental hazards and follow through to control hazards and escalate as required.
Know safety processes and standards that relate to your work activities.
Carry out site Incident Reporting and investigations as required and in line with ISS procedure, to meet ISS and client related KPIs such as same day reporting of incidents.
Ensure HSEQ incidents are reported promptly and investigated thoroughly and agreed corrective action(s) are implemented.
Provide telephone support to clients and stakeholders.
Deliver first-line telephone assistance and customer service.
Respond to enquiries via telephone and provide timely resolutions.
Develop and maintain a close working relationship with the designated client representatives via regular formal meetings.
Ensure work order tasks are raised, completed, and closed out.
Ensure effective communication with client representatives.
Attend meetings with Clients to co-ordinate activities, strategies, and planning to meet business needs.
Responsible for the registration, distribution, and disposition of project documentation in accordance with company standards and project requirements.
Work in close collaboration with facilities team to support the management of deliverables.
Provide excellence in customer service to internal and external customers to deliver ISS’ Service with a Human Touch.
Perform ad-hoc compliance and reporting duties.

Requirements

Provide telephone, administrative, commercial, and contract support.
Support contract compliance, financial administration, reporting, procurement activities, vendor management processes, and service delivery coordination.
Provide telephone and email support to clients, subcontractors, and internal stakeholders.
Act as a key link between operational teams, subcontractors, suppliers, and clients.
Ensure contractual obligations, reporting requirements, and governance processes are completed accurately and on time.

Skills

Facilities Management
Administrative Support
Commercial Support
Contract Support
Client Liaison
Document Controlling
Procurement
Vendor Management
Service Delivery Coordination
HSEQ Policies
Incident Reporting
Customer Service

Location

Sydney, NSW

Work Type

Full-time

Salary/Compensations

Competitive Package on offer

Benefits

Access to employee discounts (including insurance)
Ongoing learning & development opportunities
Career progression within a global organisation
A supportive, inclusive and positive team culture

About the Company

ISS fosters a culture of inclusion and diversity.
ISS is a global organisation.

Equal Opportunity

Welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities.
Committed to fair pay and a safe working environment.