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About the Role
Create exceptional experiences for visitors at one of the world's most iconic venues. In this role, you'll oversee daily front of house operations, support and develop Front of House Attendants through coaching and performance feedback, and build positive relationships with artists, presenters, stage management and colleagues. You'll help ensure our venues are welcoming, accessible, safe and presented to the highest standard, while delivering outstanding customer service and representing the Sydney Opera House with professionalism, respect and inclusion.
Responsibilities
- Oversee daily front of house operations.
- Support and develop Front of House Attendants through coaching and performance feedback.
- Build positive relationships with artists, presenters, stage management and colleagues.
- Ensure venues are welcoming, accessible, safe and presented to the highest standard.
- Deliver outstanding customer service.
- Represent the Sydney Opera House with professionalism, respect and inclusion.
Requirements
- Experience coordinating and supporting teams in a performing arts, theatre, venue, hospitality or customer-facing environment.
- Demonstrated commitment to delivering exceptional customer service.
- Strong communication, interpersonal and conflict resolution skills.
- Strong organisational skills with the ability to prioritise, coordinate operations and maintain high standards of presentation and attention to detail.
- Experience providing coaching, feedback and performance support to team members in a collaborative and inclusive environment.
- Confident using Microsoft Office applications.
- Ability to work independently with initiative and a proactive approach.
- Ability to meet the physical requirements of the role.
- Hold a valid Working with Children Check.
- Ability to work flexible hours including evenings, weekends, public holidays and outdoor events as required.
- Existing Australian work rights.
- Satisfactory National Police Check upon offer of employment.
- Satisfactory Pre-Employment Health Assessment upon offer of employment.
Skills
- Communication skills
- Interpersonal skills
- Conflict resolution skills
- Organisational skills
- Attention to detail
- Coaching skills
- Performance support skills
- Microsoft Office proficiency
Location
- Sydney Opera House
Work Type
- Casual
- Talent Pool for future full time ongoing, flex time or temporary opportunities
Experience Level
- Experience coordinating and supporting teams
- Experience providing coaching, feedback and performance support
Salary/Compensations
- Base wage of $47.04 per hour
- 23.3% casual loading
- 21.25% scaled penalty
- 12% Superannuation Contributions
Benefits
- 10% off onsite food and beverage outlets
- Access to salary packaging
- Discounted health insurance
- Access to professional development programs
- Staff engagement initiatives
- Staff community groups
- Fitness Passport
- Complimentary wellbeing programs
- Working for an organisation with a 6 STAR Green Performance rating
- Working for an organisation committed to the United Nations Sustainable Development Goals
- Complimentary tickets to shows
About the Company
- The Sydney Opera House occupies a unique place in the cultural landscape.
- A globally recognised icon synonymous with inspiration and imagination.
- One of the world’s busiest performing arts centres.
- The nation’s premier tourism destination.
- A World Heritage masterpiece that belongs to the people of NSW.
- The Opera House is a living work of art.
- A place of possibility and wonder – on and off the stage.
- We bring people together to be uplifted, empowered and entertained.
- Our ambition is to be Everyone’s House.
- Focused on four themes: Everyone feels welcome here, We better understand and connect with the community, We are future-ready, We lead and inspire positive change.
- An organisation where diversity of thought and experience is valued, supported and respected.
- An inclusive employer that recognises everyone is unique.
- Committed to the United Nations Sustainable Development Goals.
- The world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all.
Equal Opportunity
- The Opera House is an inclusive employer that recognises everyone is unique.
- The organisation welcomes you for who you are – as you are.
- We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace.
- We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.