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About the Role

Cloudflare is seeking a Senior Global Practice Leader for its Developer Platform and Professional Services team. This role involves building a global practice of practitioners to deliver business outcomes for customers using Cloudflare's developer platform capabilities.

Responsibilities

Act as a product manager of professional services for the Developer Platform.
Prioritize and build offerings aligned with strategic vision.
Review information gathered by PS Leaders and other Practice Leaders to understand offering value propositions.
Execute on building PS offerings based on leadership direction.
Build sales collateral, scoping guidelines, project plans, and delivery kits/accelerators.
Lead efforts to create and maintain selling and delivery enablement.
Create fixed outcome service offerings aligned with quick wins.
Focus on a-la-carte add-on services and packaged services targeting different customer profiles.
Demonstrate strong communication skills across the PS organization and Customer Engineering Teams, as well as GTM leaders for the Developer Platform product portfolio.
Own and launch internal and external marketing campaigns about new or improved offerings.
Drive the team's comprehensive understanding of Cloudflare's Developer platform and capabilities, including configuration, optimization, and troubleshooting.

Requirements

Bachelor's degree in Business, Information Technology, or a related field.
Minimum of 8 years of experience in professional services, practice architecture or leadership roles, or a developer-oriented customer-facing role.
Strong understanding of the professional services landscape, including both internal and partner-provided services.
Strong understanding of development platforms and frameworks and how they can benefit customers.
Ability to translate business challenges into a developer platform based solution or partial solution.
Ability to quickly prototype potential solutions for customers and provide guidance on migration.
Demonstrable desire to educate fellow professional services staff on leveraging developer platform capabilities.
Excellent prior work experience as a Product Manager, Practice Manager or Architect.
Knowledge and familiarity with the Software Development Life Cycle.
Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans.
Ability to quickly understand technical concepts and explain them to customer and professional services audiences.
Proven ability to effectively interact with and influence senior executives and team members.
Communication, negotiation, and interpersonal skills.
Experienced in giving and receiving constructive feedback.
Ability to thrive in a fast-paced, unpredictable environment.
Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies.
Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.
Hands-on experience with CI/CD pipelines and associated development tools.
Fluency in English (written and oral) is a must.
Applicants may be asked to attend an in-person interview.
Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship.

Skills

Developer Platform
Professional Services
Product Management
Practice Architecture
Leadership
Sales Collateral Creation
Scoping Guidelines
Project Planning
Delivery Kits/Accelerators
Selling and Delivery Enablement
Fixed Outcome Service Offerings
A-la-carte Add-on Services
Packaged Services
Marketing Campaigns (blog posts, videos, webinars)
Internal Enablement
Presentation Skills
Cloudflare Developer Platform
Configuration
Optimization
Troubleshooting
Development Platforms and Frameworks
Prototyping
Training Strategies
Technical Concept Explanation
Senior Executive Interaction
Influence
Negotiation
Interpersonal Skills
Constructive Feedback
Internet Functionality
Networking
Security
Zero Trust Services/SASE
DNS
TCP/IP
HTTP
TLS
APIs
Content Delivery Network (CDN)
Distributed Denial-of-Service (DDoS) Protection
Web Application Firewall (WAF)
Load Balancing
CI/CD Pipelines
Jira
Salesforce (or similar CRM tool)
Regional Languages (plus)

Location

Australia, Sydney

Work Type

Limited travel expected
Customer travel within Australia anticipated

Experience Level

Senior

Education Level

Bachelor's degree in Business, Information Technology, or a related field.

About the Company

Cloudflare is on a mission to help build a better Internet.
The company runs one of the world’s largest networks powering millions of websites and Internet properties.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing code.
Properties powered by Cloudflare have traffic routed through its intelligent global network, which gets smarter with every request.
Customers see significant improvement in performance and a decrease in spam and attacks.
Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list.
Cloudflare was ranked among the World’s Most Innovative Companies by Fast Company.
Cloudflare values builders who see and solve problems with the Internet using the latest tools.
The culture is built on iteration, leveraging AI to ship faster and improve continuously.
Improvements are shared across the team.
Cloudflare values curiosity over bureaucracy.
AI is seen as a partner in solving tough problems.
Cloudflare is not just a highly ambitious, large-scale technology company, but one with a soul.
Fundamental to Cloudflare's mission is protecting the free and open Internet.
Project Galileo provides tools to journalism and civil society organizations to defend against attacks.
The Athenian Project ensures state and local governments have protection and reliability for free access to election information.
Cloudflare released 1.1.1.1, a faster, more secure, and privacy-centric public DNS resolver.
Cloudflare does not store client IP addresses and will not sell user data to advertisers or use it to target consumers.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer.
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
Applicants requiring reasonable accommodations to apply for a job should contact Cloudflare via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.