Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Product Support Associate, STR - London role.
Rezi rewrites your resume against CoStar's job description. Free.
Tailor your resume to this Product Support Associate, STR - London role.
Rezi rewrites your resume against CoStar's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Product Support Associate, STR - London posting at CoStar — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Product Support Associate, STR - London posting at CoStar — free, in seconds.
About the Role
The Product Support Associate is responsible for creating a positive service experience for customers by providing product or website support via phone and/or email for STR customers around the world. This role requires working cohesively and efficiently with other departments to ensure customer inquiries are fully resolved.
Responsibilities
- Maintain appropriate knowledge of products and services to resolve client questions or concerns accurately and timely.
- Understand client issues, communicate a willingness to help, and provide comprehensive solutions within established time commitments.
- Support customers across multiple asset classes including hospitality, hostels, short term rentals, serviced apartments, industry partners, tourism bureaus, and real estate.
- Maintain customer records by updating and entering account/subscription information in various systems.
- Become a Subject Matter Expert on Benchmarking and legacy STR products and services to educate clients.
- Create and maintain accurate records regarding customer interactions.
- Provide support services to other departments as needed.
- Provide training to customers, including product overviews, methodology reviews, and website usage.
- Keep managers informed of client feedback and suggest actionable improvements.
Requirements
- Bachelor’s degree or equivalent experience.
- Experience in a customer-facing role.
- Experience using the Microsoft Office suite (Excel, Outlook, and Word).
- Additional European language (German, French, Portuguese preferred).
- Prior experience working at a hotel property or in a hotel corporate environment.
- Experience working with a CRM system and case management systems.
- Ability to work in multiple systems simultaneously.
- Ability to multi-task in a fast-paced environment while prioritizing workload.
- Ability to manage and hit deadlines.
- Ability to work well independently and contribute to a larger team.
- Excellent communication skills, both written and verbal.
- Willingness to go above and beyond to solve problems.
- Ability to develop innovative solutions to client questions and concerns.
- Ability to adapt to change in a high-growth company.
- Ability to quickly adopt change and remain flexible to learning new things.
- Ability to analyze data and understand issues and discrepancies.
Location
- London
Work Type
- Full-time
Education Level
- Bachelor’s degree or equivalent experience
Benefits
- Full private medical cover
- Dental cover
- Life Assurance
- Member rewards
- 28 days annual leave
- Competitive pension
- Season ticket loans
- Enhanced maternity and paternity pay
About the Company
- CoStar Group is a leading global provider of commercial and real estate information, analytics, and online marketplaces.
- Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
- STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry.
- STR delivers data that is confidential, accurate and actionable to empower clients to strategize and compete in their markets.
Equal Opportunity
- CoStar recognizes the positive value of diversity and promotes equality.
- Aims to recruit the person most suited to the job.
- Welcomes applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.
- CoStar Group is an Equal Employment Opportunity Employer.
- Maintain a drug-free workplace and perform pre-employment substance abuse testing.