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About the Role
We are looking for an energetic and organised Recruitment Specialist to join our HR team. In this hands-on role, you will manage high-volume recruitment across clinic-based frontline customer service / administration positions, delivering a responsive and positive experience for candidates and hiring managers. This is an ideal opportunity for someone who enjoys a fast-paced environment, can confidently manage competing priorities and takes pride in finding the right people for customer-facing teams.
Responsibilities
- Manage end-to-end recruitment for high-volume frontline vacancies at our clinics.
- Partner closely with HRBPs and hiring managers to clarify role requirements, recruitment priorities and selection criteria.
- Develop clear, engaging job advertisements and select effective sourcing channels.
- Proactively source candidates and maintain talent pools for recurring and hard-to-fill roles.
- Review applications, conduct screening interviews and coordinate assessments and interviews.
- Provide timely, practical advice to hiring managers and support fair, consistent selection decisions.
- Maintain regular communication with candidates and deliver a seamless, positive and efficient candidate experience.
- Prepare offers, complete pre-employment checks and support a smooth handover into onboarding.
- Maintain accurate recruitment records and monitor key measures such as vacancy volumes, time to fill, source effectiveness and recruitment outcomes.
- Identify opportunities to streamline recruitment processes while maintaining quality and compliance.
Requirements
- Experience in recruitment, talent acquisition or a recruitment agency environment with a proven track record in delivering successful and sustainable outcomes in a fast-paced environment
- Demonstrated ability to recruit customer service, reception, administration, contact centre, retail or similarly fast-paced frontline roles.
- Strong organisation and follow-through, with the ability to manage multiple vacancies and changing priorities.
- Confident stakeholder management skills and a collaborative, service-focused approach.
- Clear and engaging written and verbal communication.
- Sound judgement, attention to detail and a commitment to fair and consistent recruitment practices.
- Confidence using applicant tracking systems, online job boards and direct sourcing tools.
- A proactive mindset and willingness to improve processes and try new sourcing approaches.
Skills
- Recruitment
- Talent Acquisition
- Customer Service Recruitment
- Administration Recruitment
- Contact Centre Recruitment
- Retail Recruitment
- Stakeholder Management
- Written Communication
- Verbal Communication
- Attention to Detail
- Applicant Tracking Systems
- Online Job Boards
- Direct Sourcing
Location
- Australia
Work Type
- Permanent
- Full-time
Experience Level
- High-volume recruitment experience
- Experience in recruitment, talent acquisition or a recruitment agency environment
Salary/Compensations
- Competitive remuneration package & salary packaging options
Benefits
- Paid Parental Leave & Birthday Leave
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
About the Company
- We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.
- Our local brands Connect Hearing and Neurosensory operate a combined network of 180+ clinics across Australia focusing on providing client-centred hearing healthcare, access to the latest in hearing technology and exceptional customer service.