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About the Role
Canon USA in Melville, NY is seeking an Account Relations Representative II. The individual will be responsible for overseeing and tracking the financial aspects related to promotional activities, such as discounts, advertising costs, or incentives, for a group of accounts. Attention to detail, strong financial acumen, and effective cross-team communication are crucial for managing and resolving any financial discrepancies related to promotions and funding. The ability to handle complex accounts and financial reconciliations is key at this level.
Responsibilities
- Execute client-driven initiatives to ensure operational excellence, drive growth, and maximize satisfaction within the Business Products Group (BPG) and Client Services divisions.
- Serve as an organizational representative by delivering customer support, responding to inquiries, and troubleshooting product and operational issues.
- Oversee diverse dealer-account operations, including Marketing Program & Contract Coordination, System Support & Operations, Sales Fund Management & Claim Validation, and Credit Issuance, Chargeback Management & Post-Audit Resolution.
- Drive business process improvements and develop Standard Operating Procedures (SOPs).
- Resolve complex operational challenges in strict compliance with departmental guidelines and Sarbanes-Oxley (SOX) regulatory policies.
- Adapt essential function allocations based on specific channel requirements and areas of specialization.
Requirements
- Requires general education and/or vocational training, plus 1 to 2 years of related experience.
- May require some travel (valid driver's license and acceptable driving record necessary).
- May require working weekends and evenings for events.
- You must be legally authorized to work in the United States.
- All applicants must reside in the United States at the time of hire.
Skills
- Attention to detail
- Financial acumen
- Cross-team communication
- Handling complex accounts
- Financial reconciliations
Location
- Melville, NY
Work Type
- Full-time
- Hybrid
Experience Level
- 1 to 2 years of related experience
Education Level
- Bachelor's degree in a relevant field or equivalent experience is preferred.
Salary/Compensations
- $19.46 - 29.13 an hour
Benefits
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- "Dress for Your Day" attire program
- Volunteer opportunities
About the Company
- Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
- With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
- Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
- Where Talent Fosters Innovation.
- Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals.
- Our employees have a strong work ethic, creativity, and a cooperative spirit.
- We believe in integrity, respect, empowerment, and making a difference in the communities we serve.
- There is a strong sense of pride in what we do individually and together as a team.
- Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.