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About the Role
Turn/River is seeking a Director, Renewals to partner with leadership teams at portfolio companies to build and execute renewal sales strategies. This role focuses on diagnosing and fixing net revenue retention leaks and installing scalable systems across multiple companies.
Responsibilities
- Partner with Revenue and Sales leaders at 2-3 portfolio companies to diagnose renewal performance, identify pipeline gaps, and deploy prioritized, proven renewal sales tactics.
- Install renewal sales best practices across portfolio companies, including territory planning, account segmentation, coverage models, health scoring, qualification criteria, and renewal playbooks.
- Define the renewal sales reporting and tracking layer, including metrics, dashboards, and cadence for forecasting and managing the business.
- Deploy and iterate renewal sales tactics and processes, including scripts, collateral, playbooks, and enablement assets for scalability and repeatability.
- Contribute new playbooks and content to the Turn/River Renewals library to standardize successful practices across the portfolio.
Requirements
- 8+ years leading renewals, enterprise sales, or account management teams with direct ownership of renewal revenue targets and quota attainment.
- 4+ years in B2B SaaS with a proven track record of building and scaling renewal sales motions.
- Ability to enter an unfamiliar business, diagnose churn and renewal revenue leakage drivers, and deploy proven sales tactics.
- Demonstrated ability to influence without authority, driving change through leadership teams.
- Depth in sales and CRM tooling stack sufficient to evaluate, select, and implement systems.
Skills
- Renewals
- Enterprise Sales
- Account Management
- B2B SaaS
- Sales Strategy
- Pipeline Management
- Forecasting
- CRM Tooling
Location
- San Francisco
Work Type
- Full-time
- Hybrid
Experience Level
- Director
Salary/Compensations
- Competitive salary and discretionary bonus
Benefits
- An opportunity to make an impact across multiple high-growth tech firms
- Competitive salary and discretionary bonus
- Medical, dental, and vision insurance covered 100% for employee & dependents
- Flexible vacation policy
- 401K matching
- Paid parental leave
- Commuter benefits
- Health and Wellness benefits
- Household Services benefits
- Home Office benefits
- Annual Home Office Equipment Reimbursement
- Donation matching
- Energetic work environment with snacks and weekly team lunches 3x per week
- Company events: holiday parties, annual company offsite and retreat, annual summer "work from anywhere" month
About the Company
- Turn/River Capital is a private equity firm that applies a proprietary growth engineering strategy to investing, partnering with software businesses to accelerate growth and build enduring value.
- The firm’s team of equal parts investors and operators provides hands-on operational support and the flexible capital to systematically scale marketing, sales and customer success at its portfolio companies.
- Founded in 2012 and based in San Francisco, Turn/River has $5.6bn in committed capital and invests globally with a focus on North America and Europe.
Equal Opportunity
- Turn/River provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, natural hair styles, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under any applicable state, or federal leave act), domestic violence victim status, political affiliation, and any other characteristic or status protected by state or federal law.