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About the Role
Mercury is revolutionizing finance for startups by building a complete, user-friendly banking stack, prioritizing a secure and seamless experience for entrepreneurs while upholding the highest standards of compliance and safety. In this role, you will own the day-to-day operation of Mercury's Operational Risk program, reporting to the Head of Operational Risk and partnering closely with various risk and compliance teams. This is a builder role where you will have the autonomy to shape the program as Mercury prepares to operate as a bank.
Responsibilities
- Run the centralized issues and events program.
- Coordinate risk and control assessments with first line teams.
- Drive reporting that gives leadership and the Board a clear view of operational risk.
- Set the risk and control assessment standard.
- Review and challenge first-line RCMs.
- Independently test design and operating effectiveness on critical processes and issue findings.
- Oversee the operational event program, challenging first-line root cause, ratings, and fixes.
- Trend events across the enterprise.
- Own the centralized issues management program across operational events, incidents, testing, and regulatory findings, from intake and triage through remediation tracking, validation, and closure.
- Define enterprise KRIs and thresholds for each L2, tied to risk appetite.
- Aggregate first-line metrics into Board reporting.
- Partner with 1LOD teams, InfoSec, Compliance, and model risk owners to collect inputs, challenge assessments, and ensure risks are raised early.
- Provide second-line review and concurrence on high-risk new activities.
- Write and maintain the ORM standards, procedures, and templates that first-line teams execute against.
- Support regulatory examinations, audits, and charter readiness reviews.
Requirements
- 8+ years in operational risk, compliance, or internal audit at a bank or a fintech partnered with a bank.
- Hands-on ownership of an issues management or operational event program, including severity rating, escalation, and validation of remediation.
- Experience administering a GRC platform (LogicGate, Archer, or similar), including workflow configuration and reporting.
- Strong data skills: ability to turn raw issue and event data into trends leadership can act on.
- Familiarity with interagency and OCC expectations for operational risk management.
- Ability to challenge constructively, with evidence, and maintain strong relationships with the teams overseen.
- Ability to find, prioritize, and execute key projects independently, balancing program build with daily operations.
Skills
- Operational Risk Management
- Compliance
- Internal Audit
- Issues Management
- Event Management
- GRC Platform Administration (LogicGate, Archer, or similar)
- Data Analysis
- Risk Assessment
- Control Testing
- Regulatory Compliance
Location
- US (New York City, Los Angeles, Seattle, San Francisco Bay Area)
- US (Outside of New York City, Los Angeles, Seattle, San Francisco Bay Area)
- Canada (Any location)
Work Type
- Full-time
Experience Level
- 8+ years
Salary/Compensations
- US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $199,900—$249,900 USD
- US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $179,900—$224,900 USD
- Canadian employees (any location): $189,000—$236,200 CAD
Benefits
- Base salary
- Equity (stock options/RSUs)
About the Company
- Mercury is revolutionizing finance for startups by building a complete, user-friendly banking stack.
- Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Equal Opportunity
- Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
- All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
- We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.
- If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.