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About the Role
The Admissions Coordinator is a critical component of our care model, serving as a welcoming first point of contact for prospective clients, families, and referral partners. This role guides individuals through the admissions process, coordinates with clinical teams to support appropriate placement, and helps ensure a smooth transition into care. The ideal candidate is a compassionate and detail-oriented professional who excels at clear communication, thoughtful coordination, and empathetic support in a behavioral healthcare setting. This is an opportunity to make a significant impact in the lives of individuals seeking support for substance use and mental health challenges, while working within a collaborative and mission-driven organization.
Responsibilities
- Assist with client screenings and gather required intake information.
- Review clinical records and summarize relevant information for the admissions team.
- Follow up on missing documents and outstanding items.
- Refer clinical, financial, and admission approval questions to the appropriate team member.
- Enter and verify demographics, insurance information, contacts, documented allergies, and other required details in KIPU.
- Upload clinical records and maintain current case notes.
- Prepare and transfer charts into KIPU for clinical and residential teams.
- Confirm required documentation and approvals are in place before the admissions handoff.
- Share program information, next steps, and arrival instructions.
- Send welcome materials and connect families with the appropriate program contacts.
- Assist Admissions Managers with scheduling and logistical follow-up.
- Communicate case updates, missing information, and changes in admission timing.
- Prepare admissions summaries for receiving teams.
- Participate in admissions meetings and complete assigned follow-up tasks.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required; bachelor’s degree preferred.
- Experience in admissions, healthcare administration, behavioral health, or customer service preferred.
- Strong organizational, written, and verbal communication skills.
- Experience with electronic records or CRM systems; KIPU experience preferred.
- Ability to work nights, weekends, and holidays as needed.
- On-call availability on a rotating basis for active admissions.
- Travel to various company locations or events as required.
Skills
- Accuracy: Maintains complete and correct client records.
- Organization: Tracks cases, deadlines, and outstanding tasks.
- Communication: Communicates clearly and professionally with clients, families, and staff.
- Technology: Uses KIPU and other admissions platforms effectively.
- Judgment: Recognizes when a question or concern requires manager or clinical review.
Education Level
- High school diploma or equivalent required
- Bachelor's degree preferred
Salary/Compensations
- $65,000 - $80,000 based on experience
Benefits
- Health
- Dental
- Vision
About the Company
- Founded in 2017 by Zac Clark and Matthew Rinklin, Release Recovery is a leading provider of transitional living, outpatient treatment, and recovery support services for individuals experiencing substance use and mental health challenges.
- With programs in New York City, Westchester County, and Austin, we are committed to offering compassionate, structured, and evidence-based care that empowers individuals and families to heal and thrive.
- We're on a mission to flip the script on how the world views and treats Substance Use Disorder and Mental Illness.
- At Release, recovery isn’t about what you give up - it’s all about what you gain.