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About the Role
The Area Manager is responsible for leading a portfolio of Kate Spade New York stores across the UK & Mainland Europe, partnering closely with Store Managers to deliver commercial performance, operational excellence, and a distinctive Kate Spade customer experience. This role plays a key part in driving sales growth, developing high performing store leadership teams, and ensuring brand standards are consistently executed across all locations.
Responsibilities
- Drive sales performance, profitability, and productivity across the area, ensuring stores meet and exceed financial and KPI targets
- Analyze weekly and monthly business results, identifying trends, risks, and opportunities, and translating insights into clear action plans
- Partner with Store Managers to execute company initiatives, promotional activity, and seasonal strategies in line with Kate Spade brand priorities
- Collaborate with allocation and head office teams to ensure optimal stock levels, effective product flow, and strong commercial execution
- Proactively address underperformance with structured recovery plans, coaching, and follow‑up
- Lead, coach, and develop Store Managers, building a strong talent pipeline and succession plans across the area
- Foster a culture of accountability, engagement, and high performance, aligned to Kate Spade values and behaviours
- Partner with HR on recruitment, onboarding, performance management, and development planning for store leadership teams
- Champion equity, inclusion, and belonging, ensuring teams feel supported, valued, and inspired
- Ensure consistent delivery of Kate Spade brand standards in visual merchandising, service, and store operations
- Conduct regular, effective store visits, providing in‑the‑moment coaching and clear, actionable feedback
- Maintain strong compliance with company policies, loss prevention standards, and local labour regulations
- Act as a strong partner to the Senior Area Manager, supporting regional priorities and cross‑functional initiatives
- Communicate clearly and confidently with stakeholders at all levels, both in store and at head office
- Role‑model Kate Spade leadership behaviours, professionalism, and brand advocacy at all times
- Lead a customer‑first mindset, ensuring elevated service, storytelling, and brand experience at every customer touchpoint
- Monitor and manage cost control, inventory integrity, and shrinkage across the area
Requirements
- Proven experience in multi‑site retail leadership, ideally within fashion, premium, or luxury retail
- Strong commercial acumen with a track record of delivering results through people
- Highly effective people leadership and coaching capability, with confidence managing performance and development
- Data‑driven mindset, able to interpret KPIs and convert insight into action
- Excellent communication and influencing skills, with a collaborative and solutions‑focused approach
- Passion for the Kate Spade brand and a commitment to delivering exceptional customer experiences
- Extensive travel across the UK and Ireland, with a regular presence in stores (up to 3 days per week)
- Must possess the right to work in the UK; visa sponsorship is not provided
Skills
- Retail Leadership
- Business & Commercial Leadership
- People & Talent Development
- Operational Excellence & Customer Experience
- Leadership & Ways of Working
- Courage
- Creativity
- Customer Focus
- Dealing with Ambiguity
- Drive for Results
- Interpersonal Savvy
- Learning on the Fly
- Strategic Agility
- Developing Direct Reports and Others
- Building Effective Teams
Location
- UK
- Mainland Europe
- UK and Ireland
Work Type
- Hybrid working (Tuesday - Thursday working from the office, Monday and Friday working remotely)
- Full-time
Experience Level
- Multi-site retail leadership experience
Benefits
- Option to finish early on a Friday (Flex Fridays)
- 1 paid volunteering day per year and opportunities to volunteer with global projects
- Learning & development opportunities
- Internal mobility & career progression
- Regular social events - seasonal & cultural
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
- 25 days holiday in addition to bank holidays
- Annual Incentive Plan (company performance bonus)
- Multi brand discount up to 50% off – Coach and Kate Spade
- Private healthcare with health assessment (Bupa)
- Bupa rewards - Financial wellbeing support and wellness discounts
- Private dental cover
- Free 24/7 support for family building, fertility and menopause with Maven
- Eyecare vouchers
- Employee assistance programme
- Enhanced employer pension contribution
- Gym discount
- Interest free season ticket loan
- Cycle to work scheme
About the Company
- Kate Spade New York is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more.
- Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
- Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
- Tapestry is a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Equal Opportunity
- Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
- All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
- These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.