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About the Role
Lead product planning, prioritization, and execution for complex healthcare workflows, turning business needs and ambiguous problems into clear product direction. This role reports to a Group Product Manager and collaborates with cross-functional partners to shape product decisions and deliver meaningful outcomes.
Responsibilities
- Define product vision, priorities, and roadmap direction for complex clinical and operational workflows.
- Translate ambiguous customer, business, and market needs into clear, prioritized product plans and requirements.
- Partner with cross-functional stakeholders including engineering, design, clinical experts, implementation, operations, support, customer success, sales, and leadership to align on product goals and tradeoffs.
- Lead discovery and prioritization discussions using customer feedback, workflow insights, support trends, and product data.
- Manage backlog refinement, requirement development, acceptance criteria, and release planning in collaboration with delivery teams.
- Analyze product performance, transaction data, operational trends, and customer feedback to inform prioritization and identify improvement opportunities.
- Investigate product issues across workflows, systems, and teams to help drive resolution and root-cause understanding.
- Incorporate artificial intelligence tools into product management work to improve analysis, documentation, planning, and workflow efficiency, while evaluating where AI may improve the products and processes supported by this role.
- Support launch readiness, adoption, and post-release follow-up to help ensure product changes deliver value.
- Support customer and stakeholder conversations to gather feedback and validate product direction.
- Contribute to product discovery, sizing, and prioritization discussions for adjacent initiatives.
- Maintain product documentation and planning artifacts in tools such as Jira and Confluence.
- Collaborate with marketing, enablement, and support teams on launch readiness and adoption activities.
- Assist in evaluating AI-enabled tools that can improve product management workflows.
- Provide product context and decision support during issue triage and escalation management.
Requirements
- Bachelor’s degree or equivalent combination of education, training, and experience in computer science, information systems, business, healthcare administration, or a related field.
- 5+ years of overall professional experience.
- 3+ years of formal product management experience.
- Experience leading or contributing to product strategy, roadmap planning, prioritization, and execution in the role of a Product Owner or Product Manager.
- Experience working in Agile software delivery, including backlog refinement, requirements definition, acceptance criteria, and release planning.
- Experience collaborating with cross-functional teams such as engineering, design, clinical operations, implementation, support, customer success, and sales.
- Ability to understand and communicate complex system workflows, integration dependencies, data movement, and application behavior.
- Experience with healthcare clinical workflows, including provider, nursing, and ancillary staff workflows.
- Working knowledge of Jira, Confluence, and AI-enabled productivity or development tools.
- Strong analytical and problem-solving skills with comfort using product metrics, transaction data, support trends, and operational data to guide decisions.
- Preferred experience with products requiring high reliability, complex integrations, exception handling, or operational monitoring.
- Occasional travel to customer sites, as needed.
Skills
- Product vision
- Roadmap planning
- Product prioritization
- Requirements definition
- Agile software delivery
- Backlog refinement
- Acceptance criteria
- Release planning
- Cross-functional collaboration
- Customer feedback analysis
- Workflow analysis
- Product data analysis
- Issue investigation
- Root-cause analysis
- Artificial intelligence tools
- Launch readiness
- Product adoption
- Stakeholder communication
- Product documentation
- Jira
- Confluence
- AI-enabled productivity tools
- Analytical skills
- Problem-solving skills
- System workflow understanding
- Integration dependency understanding
- Data movement understanding
- Application behavior understanding
- Healthcare clinical workflows
Location
- Boston, MA
Work Type
- Full-time
Experience Level
- 3+ years of formal product management experience
- 5+ years of overall professional experience
Education Level
- Bachelor’s degree or equivalent combination of education, training, and experience in computer science, information systems, business, healthcare administration, or a related field.
Salary/Compensations
- $121,000 - $207,000
Benefits
- Health benefits
- Financial benefits
- Commuter support
- Employee assistance programs
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Dog-friendly offices
- Flexibility
- Short and long-term incentives
- Annual discretionary bonus plan
- Variable compensation plan
- Equity plans
About the Company
- Our vision is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
- We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients.
- Our talented employees, or athenistas, spark the innovation and passion needed to accomplish our vision.
- We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives.
- We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.
- Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
- We prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
- We encourage a better work-life balance for athenistas with our flexibility.
- We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Equal Opportunity
- Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way.
- That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.