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About the Role

The Mission Neighborhood Health Center (MNHC) is seeking a qualified Pharmacy Technician who is bilingual in English and Spanish. This role reports to the Pharmacy Director and is a Regular, Full-Time, Non-Exempt position with an hourly rate of $32.32. The schedule is Monday, Tuesday, Thursday, and Friday from 9 am to 6 pm, with Wednesdays from 10:30 am to 7:30 pm (this later shift can potentially be Tuesday or Wednesday).

Responsibilities

Receive and accurately enter prescriptions into the pharmacy management system.
Verify completeness of prescription information.
Process refill requests and identify issues requiring pharmacist intervention.
Generate prescription labels and prepare prescriptions for pharmacist verification.
Retrieve, count, pour, measure, and package medications for pharmacist verification.
Prepare compliance packaging and support medication synchronization programs.
Stage completed prescriptions for pharmacist verification and patient pickup or delivery.
Submit prescription claims electronically and troubleshoot claim rejections.
Communicate with insurance providers, medical staff, and patients to resolve billing issues.
Manage inbound and outbound calls related to prescription processing, refills, delivery, and insurance.
Provide professional and courteous service at the prescription counter and operate the POS system.
Support pharmacist consultations and immunization services.
Provide Spanish-language translation services for patients and staff.
Create and submit inventory orders to maintain appropriate stock levels.
Receive, verify, and reconcile medication orders and maintain accurate inventory.
Remove expired, damaged, or recalled medications and process returns.
Process return-to-stock prescriptions.
Assist with controlled substance inventory management.
Coordinate specialty services including prescription delivery and courier coordination.
Conduct patient outreach related to refills, specialty services, recalls, or follow-up.
Reconcile end-of-day POS reports and prepare financial documentation.
Follow established cash-handling procedures.
Maintain pharmacy cleanliness, organization, security, and proper medication storage.
Safeguard Protected Health Information (PHI) and comply with HIPAA requirements.
Report medication errors, safety incidents, or operational concerns to the Pharmacist-in-Charge.
Adhere to California Board of Pharmacy regulations, DEA requirements, and company policies.

Requirements

High school diploma or equivalent (GED).
Active, unrestricted California Pharmacy Technician License/Registration issued by the California State Board of Pharmacy.
Bilingual in English and Spanish.
Proficiency in pharmacy management systems and electronic prescription processing.
Strict adherence to patient health and financial information confidentiality in compliance with HIPAA and organizational policies.
Strong attention to detail and organizational skills.
Demonstrated professionalism, integrity, sound judgment, and strong customer service orientation.
At least 1 year of retail pharmacy experience (preferred).
Current Basic Life Support (BLS) certification (if supporting immunization services) (preferred).
Working knowledge of third-party insurance billing platforms (preferred).
Proficiency in Microsoft Office applications (Outlook, Word) and general computer systems (preferred).
Must meet specific immunization standards, including documentation for Varicella, TDAP, COVID-19, MMR, Hepatitis B, and TB test results valid within the last two (2) years.

Skills

Customer Service
Empathy
Cultural Sensitivity
Composure
Responsiveness
Safety Protocols
Regulatory Compliance
Confidentiality
Accuracy
Teamwork
Effective Communication
Adaptability
Task Prioritization
Flexibility
Multitasking
Tact under pressure
Pharmacy Management Systems
Electronic Prescription Processing
HIPAA Compliance
Microsoft Office Suite (Outlook, Word)

Location

San Francisco

Work Type

Regular
Full-Time

Experience Level

1 year of retail pharmacy experience (preferred)

Education Level

High school diploma or equivalent (GED)
Active, unrestricted California Pharmacy Technician License/Registration

Salary/Compensations

$32.32 per hour

Benefits

401(k) retirement savings plan with company contribution
2 weeks of vacation annually
401(k) retirement savings plan includes a company contribution
Vacation: 2 weeks annually
Paid educational leave: 40 hours annually
Medical insurance: zero out-of-pocket expense under the base plan
Dental and vision insurance provided at no cost to the employee
Life insurance includes a free basic policy with an optional voluntary plan
Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
Flexible spending accounts for health and dependent care expenses
Commuter benefits

About the Company

Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.
The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.
We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.
To learn more about our organization, please visit our website at www.mnhc.org.

Equal Opportunity

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.