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About the Role
Swissport is seeking a Passenger Service Supervisor to lead, motivate, and inspire staff, ensuring the delivery of great customer experiences in line with company procedures, policies, and brand values.
Responsibilities
- Responsible for Quality, Health, Safety, and Environmental activities at the station to reduce employee injuries and damage to aircraft and equipment.
- Lead by example to ensure consistently great customer experiences at every touchpoint.
- Ensure available resources are used optimally, monitoring and controlling overtime payments.
- Support and identify training needs, and train, coach, and mentor the team as required.
- Create and maintain a progressive, open feedback culture by managing employee performance.
- Resolve all customer service challenges in a timely manner and assist in negotiations with new customers.
- Strictly implement the Passenger Service budget.
- Ensure compliance with all SOPs and policies to meet or exceed regulatory standards and deliver the desired customer service experience.
- Ensure all safety and security processes and procedures are complied with at all times.
- Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
- Perform any other duties that may be required.
Requirements
- High School diploma or GED equivalent.
- Passionate about customer service with relevant work experience.
- Leadership and people management skills.
- Proven ability in problem-solving and decision-making.
- Planning and organizing skills.
- Excellent communication skills (written and verbal) in country-specific language.
- Commitment to continuous improvement.
- Computer literate (Office Word, Excel, PowerPoint).
- Good understanding of all regulatory and recommended procedures related to the airport environment.
Skills
- Leadership
- People management
- Problem solving
- Decision-making
- Planning
- Organizing
- Communication (written and verbal)
- Continuous improvement
- Computer literacy (Office Word, Excel, PowerPoint)
Location
- Various locations across the globe
Work Type
- Full-time
Experience Level
- Relevant work experience required
Education Level
- High School diploma or GED equivalent
Salary/Compensations
- $23.00/hour
Benefits
- Health insurance
- Wellness benefits
- 401(k) with company match
- Paid vacation time
- Sick time
- Company paid holidays
- Dental insurance
- Life insurance
- Retirement plan
- Tuition reimbursement
- Vision insurance
About the Company
- Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services.
- Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe for a better customer experience.
- We believe our people differentiate us from the competition.
- Our core values are Show You Care, Do the Right Things, and Win as a Team.
Equal Opportunity
- Swissport believes in diversity, equal opportunity, and the power of our values to drive our success.
- We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.