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About the Role

As an Implementation Manager, you will work cross-functionally with Prime’s Data Center Operations, Solutions Engineering and Sales teams, and the Customer’s operation teams to coordinate installation of equipment and infrastructure within a data center environment for customer use. It will be your mission to ensure these installations are completed on time, on budget and error-free. The position’s primary responsibility is project management of client installations in a data center environment. This typically includes the installation of IT equipment racks, electrical distribution, aisle containment systems, and data cable infrastructure. The Implementation Manager will manage multiple projects across several data centers in their region using standard project and construction management best practices to ensure all installations are completed on time, with accuracy, and within budget.

Responsibilities

Implement customer-specified equipment and material to support their data center deployment plans.
Review and validate customer provided design and scope of work (SOW) documents for completeness.
Create and distribute RFPs for SOW, manage and evaluate responses, and make recommendations on preferred contractors.
Manage contract approvals with the customer, Prime accounting team, and contractor accounting team.
Manage customer installations at all facilities to be completed on or before deadlines.
Work with contractors and suppliers to obtain the best quality execution and the best pricing.
Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates.
Hold contractors and suppliers to set delivery dates.
Identify and rectify any steps in the process that are delaying installations.
Attend weekly meetings with all assigned site installation managers.
Work closely with Sales Engineers and Sales to ensure understanding of order requirements.
Support various departments in Prime with material sourcing, pricing, and technical specifications.
Assist Solutions Engineers in ensuring Sales Orders/SOW’s accurately reflect client fit-out requirements.
Work closely with Facility Engineering, Solutions Engineering, Sales, Construction, Operations Procurement, Provisioning and Finance.
Manage, direct, and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing on-site installations.
Provide implementation updates to clients and internal Prime stakeholders.
Update project tracking log regularly.
Attend conference calls and meetings with clients as required.
Keep accurate records for all expenditures (PO/contract with vendors).
Document actual installation costs vs budget for each completed installation.

Requirements

Strong project management skills, ideally a PMP or similar certification.
3-5 years of experience in the data center industry in design, construction and/or fit out.
Intermediate level knowledge of rack, cage, electrical distribution, and data cable infrastructure.
Intermediate level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications.
Advanced level proficiency in the use of MS Productivity tools, including Teams, Word, Access, Excel, Visio & Project.
Strong written and verbal customer service skills.
Ability to track costs for all projects, using purchase orders and other tracking methods.
Demonstrate ability to work effectively in a fast-paced, mission-critical facilities environment.

Skills

Project Management
Data Center Operations
Solutions Engineering
Sales Coordination
Customer Installation Management
IT Equipment Rack Installation
Electrical Distribution
Aisle Containment Systems
Data Cable Infrastructure
Construction Management
RFP Management
Contract Management
Vendor Qualification
Procurement Procedures
Cost Tracking
MS Teams
MS Word
MS Access
MS Excel
MS Visio
MS Project

Location

On-Site

Work Type

Full-time

Experience Level

3-5 years

Education Level

PMP or similar certification

Salary/Compensations

$135-150k

Benefits

Annual performance bonus
Additional capital project bonus program
401k up to a 4% employer match that is fully vested upon enrollment
100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
Paid Time Off + Sick time

About the Company

Prime is an Equal Opportunity Employer.

Equal Opportunity

All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual attention, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.