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About the Role
Lead and inspire the Club Millesime team to exceed daily, monthly, and yearly targets through coaching, mentoring, and hands-on support, ensuring every guest interaction delivers an exceptional and memorable experience.
Responsibilities
- Uphold high standards of service, security, and safety across all areas.
- Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
- Oversee smooth operations, including ambassador readiness, stock levels, and service coordination with other departments.
- Develop ambassador skills, maximising service quality, upselling opportunities, and overall team performance.
- Maintain expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction.
- Oversee mise-en-place preparations to ensure everything is ready for guests’ arrival.
- Maintain expert knowledge of menus and wine lists to provide informed recommendations and elevate the guest experience.
Requirements
- Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge environments.
- Exceptional guest service skills with a passion for creating memorable experiences.
- Excellent communication, interpersonal, and problem-solving abilities.
- Solid understanding of Food and Beverage operations, including stock management and service standards.
- Ability to maintain high standards of safety, hygiene, and security.
- Knowledge of wine, spirits, and menus with the ability to guide both team and guests.
- Flexible, proactive, and able to lead by example in a fast-paced environment.
- Flexible to work evenings, weekends, and public holidays.
- Full Australian Working Rights are required.
Skills
- Leadership
- Coaching
- Mentoring
- Guest Service
- Communication
- Interpersonal Skills
- Problem-Solving
- Food and Beverage Operations
- Stock Management
- Service Standards
- Safety
- Hygiene
- Security
- Wine Knowledge
- Beverage Knowledge
- Menu Knowledge
Location
- Sydney
Work Type
- Permanent
- Full-Time
Experience Level
- Leadership experience in luxury hospitality
Benefits
- Exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.
- Daily privileges such as artisan coffee at a preferred rate.
- Specially crafted Ambassador dining menu.
- Distinguished learning platform.
- Tailored development.
About the Company
- Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture.
- The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.
- Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment.
- Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
- We offer reasonable adjustments to support you.
- If you require an adjustment to be made during the recruitment process, you're welcome to let us know.