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About the Role
Ivoclar is seeking a dynamic Sales Development Representative (Inside Sales) to join our team, who is a proactive communicator with a passion for driving business growth. In this pivotal role, you’ll be the engine behind our lead generation efforts; qualifying prospects, nurturing relationships, and supporting existing customers to ensure satisfaction and loyalty. This is more than just a sales support role, it's a chance to make a measurable impact on revenue and customer retention while working with cutting-edge tools and a collaborative team.
Responsibilities
- Identify and qualify Marketing and Academy leads within your territory.
- Convert leads into opportunities, and pass them to our Field Sales team.
- Maintain accurate records of customer interactions.
- Make calls and texts with customers, dental practices, and internal sales teams.
- Follow up with customers to secure reorders.
- Collaborate with Sales Representatives and use Business Intelligence tools to identify targets.
- Proactively reach out to dental practices to uncover new business opportunities and expand our customer base.
Requirements
- 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment)
- Excellent written and verbal communication skills.
- Highly organized with strong attention to detail.
- Proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
- Collaborative mindset and a service-oriented attitude.
- Candidates must be legally authorized to work in the United States on a permanent basis.
- This position is not eligible for employer-based visa sponsorship now or in the future.
Skills
- Experience with order entry/ERP systems (e.g., SAP, NetSuite).
- Familiarity with technical products or solutions-based selling.
- Prior experience in lead qualification or sales development.
Location
- Amherst, NY
Work Type
- Inside Sales
Experience Level
- 2+ years of experience
Education Level
- Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory).
Salary/Compensations
- $23.00/hour
About the Company
- As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.
Equal Opportunity
- Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.