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About the Role

The Director, Site Reliability Engineering leads the SRE function for an assigned product, platform, pillar or business domain, ensuring the reliability, scalability, performance, and operability of its business-critical production services. This role involves developing engineering talent, establishing domain reliability strategy, and partnering with various cross-functional teams to translate business priorities into measurable reliability outcomes.

Responsibilities

Establish meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs) aligned with customer, product, and business outcomes.
Use quantitative production data to measure performance and set reliability targets.
Identify and prioritize reliability risks using SLO performance, error budgets, and failure data.
Ensure persistent risks have accountable engineering plans and appropriate escalation.
Champion reusable software, tooling, and automation to improve reliability, scalability, and operability.
Ensure SRE-developed solutions follow sound engineering practices.
Remain hands-on and maintain sufficient technical depth to develop code and contribute to automation.
Establish expectations for metrics, logs, traces, dashboards, and telemetry for understanding service behavior and risk.
Drive actionable alerting and observability for rapid diagnosis and continuous improvement.
Provide domain leadership and accountability for disciplined incident response and service restoration.
Improve incident response through automation, runbooks, training, and analysis.
Promote blameless post-incident reviews focused on systemic learning and prevention.
Use patterns across incidents to drive architectural and operational improvements.
Ensure critical services meet production-readiness, resilience, recovery, capacity, and scalability expectations.
Partner with engineering teams to address systemic failure modes and capacity constraints.
Measure and reduce repetitive, manual, and low-value operational work through engineering and automation.
Ensure operational responsibilities inform engineering priorities without creating unsustainable team load.
Partner with Security, Risk, Compliance, and engineering teams to meet EWS control and regulatory obligations.
Ensure material reliability risks and control gaps are visible and addressed.
Own SRE strategy, execution, and measurable reliability outcomes for the assigned domain.
Build, develop, and retain high-performing SRE teams.
Translate business and product priorities into reliability investments and an executable roadmap.
Set priorities and make evidence-based tradeoffs across reliability, delivery, and operational needs.
Develop capable managers and technical leaders.
Partner with engineering, product, infrastructure, security, and risk teams to embed reliability into engineering decisions.
Make reliability risk, SLO performance, and improvement progress visible.
Provide accountable leadership during significant incidents and ensure corrective actions are completed.

Requirements

Typically 12+ years of relevant software engineering, site reliability engineering, production engineering, platform engineering, or closely related experience, including significant technical leadership.
5+ years of people leadership experience, with demonstrated success leading engineering teams and developing managers and/or senior technical leaders.
Experience operating highly available, business-critical distributed systems and leading reliability improvement across a major product, platform, pillar, or business domain.
Strong understanding of SRE practices, including SLOs/SLIs, error budgets, observability, incident management, automation, capacity, resilience, and production readiness.
Demonstrated hands-on technical capability and sufficient depth to develop code, contribute to automation and engineering solutions, and work directly with engineers when appropriate.
Ability to communicate technical risk, tradeoffs, and investment needs clearly to engineering, product, and senior business stakeholders.
Demonstrated ability to build inclusive, accountable, and high-performing engineering teams.
Must independently possess the eligibility to work in the United States, for any employer, at the date of hire.
Position is ineligible for employment Visa sponsorship.

Skills

Site Reliability Engineering (SRE)
SLOs/SLIs
Error Budgets
Observability
Incident Management
Automation
Capacity Planning
Resilience
Production Readiness
Software Engineering
Cloud Platforms
Distributed Systems
Infrastructure Automation
Software Delivery at Scale

Location

Phoenix, AZ
Chicago, IL
San Francisco, CA

Work Type

Hybrid

Experience Level

12+ years of relevant experience
5+ years of people leadership experience

Salary/Compensations

$173,000 - $230,000 (Phoenix, AZ/ Chicago, IL)
$207,000 - $276,000 (San Francisco, CA)

Benefits

Discretionary incentive plan
Competitive medical (PPO/HDHP), dental, and vision plans
Company contributions to Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA)
401(k) Retirement Plan with 100% Company Safe Harbor Match on first 6% deferral
Flexible Time Off for Exempt employees
Generous PTO for Non-Exempt employees
11 paid company holidays
Paid volunteer day
12 weeks of Paid Parental Leave
Maven Family Planning support (egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, returning to work)

About the Company

Early Warning has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and more.
As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.