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About the Role

The Data Analyst will be a key contributor supporting the Organization’s NHL, Arena, and Sabertooth Sports & Entertainment business units. This role focuses on enhancing reporting, analytics, and strategy planning capabilities, with an emphasis on increasing efficiencies in ticket sales, corporate partnerships, premium sales, marketing, and arena bookings. The analyst will manage the reporting portfolio, support the data warehouse, contribute to the CRM System, and conduct general commercial research.

Responsibilities

Contribute towards maintaining and growing the reporting portfolio across the organization.
Create efficiencies into data and reporting strategies that automate manual data processes.
Execute reporting initiatives and data science projects, analyzing trends and building predictive models and algorithms to forecast trends and behaviors.
Leverage advanced data analytics and statistics to answer complex business questions and provide business impacting insights and recommendations that help shape future strategic decision making.
Record and document processes to build internal knowledge base projects.
Contribute to developing & managing automated reporting systems and dashboards to track event sales, revenue trends, ticketing performance, performance marketing and customer behavior.
Support the building and maintenance of accurate custom data sources within data warehouse environments to achieve Organizational objectives.
Provide and communicate data-driven recommendations to optimize ticket pricing, enhance event marketing strategies, and improve overall event profitability.
Partner with marketing, ticketing, and sales teams to identify opportunities to maximize revenue and improve customer experience.
Partner with finance team and other department stakeholders to identify and track key business metrics.
Executes techniques to identify, extract and analyze data to support business decisions.
Execute analytical approaches to transform complex data into thoughtful, actionable insights.

Requirements

Ability to write queries using SQL along with a familiarity with relational databases.
Exceptional Microsoft Excel skills.
Experience with data visualization, preferably Tableau.
Experience interacting and leveraging Artificial Intelligence tools to optimize workflows (Chat GPT, Claude, Co-Pilot, etc.).
Ability to construct and communicate outputs from statistical models and algorithms (ie. decision tree/random forest, logistical regression, k-NN/k-means, etc.) using R, Python, or other open-source technology.
Understanding of ticket operations and price code nomenclature development; Ticketmaster/Archtics preferred.
Familiarity of CRM system operations a plus.
Effective interpersonal and communications skills, with strong critical thinking and attention to detail.
Google Analytics 4 experience a plus.
Exceptional ability to use PowerPoint, Canva or other presentation tools to effectively communicate findings a plus.
Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.
Ability to maintain and grow their knowledge base, inclusive of self-teaching.
Strong organization and prioritization skills.
Background check, including criminal history check, driving history and character references.
Possess a valid driver’s license, a suitable driving history, be insurable by Nashville Predators’ insurance carrier and have reliable transportation.
Required to work long hours on event days.
Ability to clearly communicate with clients and coworkers.
Ability to sit for extended periods of time.
Ability to stand in an upright position for continuous period of time.
Excellent speaking and listening skills, requiring the perception of speech.
Walking, bending, carrying of light items such office supplies will be required.

Skills

Data analysis
Identifying trends
Identifying opportunities for business improvement
Writing complex SQL scripts
Managing complex SQL scripts
Building statistical models
Constructing visualizations
Communicating findings efficiently and effectively
Delivering actionable insights
Data warehousing
Dashboarding
Reporting
CRM systems operations
Audience identification
Microsoft Excel
Data visualization
Tableau
Artificial Intelligence tools
Chat GPT
Claude
Co-Pilot
Statistical models
Algorithms
R
Python
Ticket operations
Price code nomenclature development
Ticketmaster
Archtics
CRM system operations
Interpersonal skills
Communication skills
Critical thinking
Attention to detail
Google Analytics 4
PowerPoint
Canva
Problem identification
Problem sourcing
Solution identification
Self-teaching
Organization skills
Prioritization skills

Location

Onsite

Work Type

Full-time

Experience Level

0-12 months professional experience

Education Level

Bachelor's degree

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Competitive pay
Referral bonuses
401K eligibility
Priority access to event presales
Tickets to events (when available)
Nashville Locker Room (pro shop) discount
Premium pay for overnight shifts
19+ days of paid time off each year
Ford Ice Center programming discount
On demand pay
Bonus potential

About the Company

Nashville Predators is an equal opportunity employer.
The organization celebrates diversity and is committed to an inclusive environment for all employees.

Equal Opportunity

The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification.
In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact our Recruitment Team at recruiter@teamsmashville.com to request an accommodation.