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About the Role
The Account Manager role is responsible for developing and expanding customer relationships, identifying new business opportunities, and aligning Ricoh solutions to support customers' strategic goals. In this position, you will work closely with decision-makers and influencers to understand customer environments, uncover business challenges, and recommend solutions that deliver measurable value. Success in this role requires strong business development skills, consultative selling abilities, and the confidence to present solutions that help customers transform their digital workplace. This role offers the opportunity to help customers solve complex business challenges while driving growth and expanding Ricoh's presence within strategic accounts.
Responsibilities
- Drive new business development and expand existing customer relationships.
- Identify opportunities within assigned accounts to increase market share.
- Understand customer business needs and challenges through research and consultative conversations.
- Position Ricoh solutions by connecting customer objectives with business outcomes.
- Deliver compelling presentations and business recommendations both virtually and in person.
- Build trusted relationships with key decision-makers and stakeholders.
- Collaborate across teams to develop and implement customer-focused solutions.
- Maintain strong knowledge of Ricoh products, services, and industry trends.
Requirements
- Bachelor's degree or equivalent experience.
- 3+ years of business development, sales, or account management experience.
- Experience within IT, software services, or technology-related environments preferred.
- Strong communication, presentation, and relationship-building skills.
- Ability to analyze customer needs and manage multiple accounts effectively.
- Foundational understanding of business and financial concepts.
- Approximately 20% travel, including occasional overnight travel.
Skills
- Consultative selling
- Business development
- Relationship-building
- Communication
- Presentation
- Strategic thinking
- Problem-solving
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $75,000 - $85,000 per year
- Commission Eligible
Benefits
- Medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays
About the Company
- Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.