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About the Role
The Leasing Team Member strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability. This role rewards people skills, sales experience, high energy, positive attitude and excellent performance with great earnings possibilities and outstanding advancement opportunities.
Responsibilities
- Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
- Utilize the Cardinal Way of Leasing by warmly greeting prospective clients, answering incoming leasing calls, determining needs and preferences, professionally presenting the community and apartment homes, utilizing feature/benefit selling, closing the sale, and following up.
- Complete all lease applications and lease file paperwork.
- Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
- Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
- Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
- Participate in and assist with planning community events.
- Assist with various additional community projects as assigned by the Community Manager.
- Participate in Cardinal U training as required.
Requirements
- 1-2 years of customer service and sales experience.
- Strong communication skills.
- High-energy and enjoys a fast-paced environment.
- Enjoys and takes pride in providing excellent service.
- Great with people — warm, friendly and helpful in person and on the phone.
- Basic computer skills: typing and writing ability for correspondence, memos, etc.
- Available evenings and weekends.
- Ability to embody the Cardinal Culture and Cardinal Core Values every day.
- Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
- Regularly required to use hands to finger, type, handle, or feel and talk or hear.
- Regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat.
- Must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
- Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Rare travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Skills
- Customer service
- Sales
- Communication skills
- High-energy
- Fast-paced environment
- Excellent service
- People skills
- Basic computer skills
- Typing
- Writing ability
- Leasing Agent
- Leasing Consultant
- Real Estate
- Leasing
- Leasing Specialist
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Hourly Rate, plus Benefits and Bonus eligibility
Benefits
- Benefits and Bonus eligibility
About the Company
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.