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About the Role
We are seeking an execution-focused Senior E-Commerce & Web Operations Manager to co-own the delivery of our web store platform and manage our corporate digital presence as we grow our direct online channel. In this role, you will be the commercial and operational engine behind our direct online sales channel, adopting and scaling the proven webstore playbook, driving self-service adoption for our REV8 sensors and accessories, and rigorously managing our corporate website and agency partners to ensure high efficiency, minimal scope creep, and fast execution. Your work will enable Ouster to reach and support customers around the world we previously couldn't serve. This is an individual contributor role, partnering closely with cross-functional teams, our Stereolabs team in Paris, and external agency and implementation partners.
Responsibilities
- Co-own webstore project delivery in a phased approach and drive day-to-day operations post-launch.
- Adopt and adapt the operational e-commerce workflow from the Stereolabs team using Shopify and an implementation partner.
- Own SKU onboarding, pricing and promotions implementation, bundles, datasheets, and customer-facing descriptions for Ouster REV8 sensors, cables, and components.
- Build campaigns and conversion flows to route low-touch, long-tail accounts through self-service e-commerce.
- Define and report on webstore KPIs (traffic, conversion, order volume, self-serve revenue, quote deflection) to prioritize improvements.
- Lead the consolidation of Stereolabs.com into Ouster.com, including content migration, redirect mapping, and preservation of search rankings.
- Directly manage external web agency partners, overseeing scope, deliverables, speed, and budget.
- Use Sanity CMS to build and launch new landing pages, product pages, and digital assets internally.
Requirements
- 5+ years owning e-commerce and/or web operations within B2B Hardware, B2C Consumer Tech, B2B Software, Industrial Tech, Marketplaces, or Semiconductor sectors.
- Hands-on admin experience with Shopify / Shopify Plus, product information architecture, catalog management, and checkout flows.
- Proven experience with Sanity (or other headless CMS platforms) and managing web design/build projects.
- Experience leading at least one domain consolidation or site migration with SEO preserved.
- Demonstrated track record of holding creative and technical agencies accountable to strict budgets, SOWs, and delivery timelines.
- Pragmatic operator who prioritizes execution and speed-to-market over perfection or unnecessary redesigns.
- Comfortable working across time zones with teams in the US and France.
Skills
- Shopify / Shopify Plus
- Sanity CMS
- Headless CMS platforms
- E-commerce operations
- Web operations
- Catalog management
- Checkout flows
- Agency management
- Project delivery
- SEO
- Content migration
- Redirect mapping
Location
- US
- France
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $130,000 - $170,000
Benefits
- Equity
About the Company
- At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications. If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help!
Equal Opportunity
- Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.