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About the Role

The Healthcare IT & EMR Manager owns all technology for Manhattan Gastroenterology, reporting directly to the Chief Operating Officer. This hands-on role involves planning technology projects, supporting staff daily, managing the EMR, integrating systems, introducing AI, and providing modern patient engagement tools. The manager has the authority to set technology standards and lead practice-wide changes.

Responsibilities

Serve as the practice's top eClinicalWorks (eCW) expert and first escalation point for physicians and staff, and train new and existing staff.
Build and maintain templates, order sets, smart phrases and workflows for GI visits, procedures and pathology.
Manage eCW upgrades and testing, and optimize documentation and charge capture with Revenue Cycle.
Identify where AI saves time or improves quality, such as ambient documentation, prior authorization, coding support, inbox triage and phone scheduling.
Evaluate AI vendors, run pilots and measure results, with clear guardrails for HIPAA, business associate agreements and physician review.
Automate repetitive administrative tasks such as faxes, referrals, eligibility checks and reminders.
Own how our systems connect, including eCW, Provation, VitalAxis, NexHealth, Zocdoc and Nextiva, plus outside labs, e-prescribing and health information exchanges.
Manage HL7 and FHIR interface projects with vendors, from scoping through go-live.
Monitor interfaces for failures and lost results, and reduce duplicate data entry.
Lead the patient portal, online scheduling through NexHealth and Zocdoc, digital intake, reminders, telehealth and online bill pay.
Build outreach campaigns, such as colonoscopy recall and prep instructions, with Marketing and clinical teams.
Track adoption, no-show rates and patient feedback, and support Marketing with the website, reviews and CallRail analytics.
Provide hands-on help desk support for computers, printers, phones, Wi-Fi, Google Workspace and user accounts.
Maintain the network, cloud services, backups and equipment, including procedure-room and lab devices.
Manage technology policies, the equipment inventory, and onboarding and offboarding of accounts.
Run security as an ongoing program: multi-factor authentication, least-privilege access, endpoint protection, encryption and patching across all systems.
Maintain tested backups and a downtime and disaster recovery plan, and lead the annual HIPAA security risk assessment.
Train staff on phishing, vet vendor security, and lead incident response.
Maintain a 12–24 month technology roadmap tied to practice priorities.
Prepare the technology budget for leadership approval, manage contracts and renewals, and negotiate with vendors.
Report regularly to leadership on projects, costs and results.
As the practice grows, recommend when to add technology staff and help hire, train and supervise them.

Requirements

Bachelor's degree in health informatics, information systems, computer science or a related field, or equivalent experience.
5+ years in healthcare IT, including at least 2 years leading projects or teams.
At least 2 years of hands-on eClinicalWorks (eCW) experience at superuser, administrator or analyst level, including template building, user setup, and practice management and billing.
Hands-on desktop, network and Google Workspace administration, plus working knowledge of HL7 and FHIR.
Strong HIPAA knowledge and practical security experience (MFA, endpoint protection, backups, access control), with proven vendor management and the ability to explain technology plainly.
Experience in a multi-specialty or GI healthcare practice.
Experience deploying AI tools in a clinical setting, such as ambient scribes or automated prior authorization.
Background in patient engagement platforms and digital marketing analytics.

Skills

eClinicalWorks (eCW)
Provation
VitalAxis
NexHealth
Zocdoc
Nextiva
CallRail
PerfectServe
Google Workspace
ADP
AI
HL7
FHIR
HIPAA
MFA
Endpoint protection
Backups
Access control
Vendor management
Desktop administration
Network administration
Patient portal management
Online scheduling
Digital intake
Telehealth
Online bill pay
Website management
CallRail analytics
Help desk support
Cloud services management
Cybersecurity
Data protection
Disaster recovery planning
Security risk assessment
Incident response
Technology roadmap development
Budget preparation
Contract management
Vendor negotiation
Staff supervision

Location

On-site at our main office (27th Street and Sixth Avenue, Manhattan)
Travel to other practice locations

Work Type

Full-time
On-site

Experience Level

5+ years in healthcare IT
2+ years leading projects or teams
2+ years of hands-on eClinicalWorks (eCW) experience

Education Level

Bachelor's degree in health informatics, information systems, computer science or a related field, or equivalent experience.

Salary/Compensations

$110,000–$130,000 per year

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan with a 3% employer profit-sharing contribution
Paid time off
Paid holidays
Direct access to practice leadership
Room to grow

About the Company

Manhattan Gastroenterology is a 14-physician gastroenterology practice serving patients across New York City.
We provide complete digestive care, from office visits to endoscopy.
We are investing in technology to make care faster, safer and easier for patients and staff.

Equal Opportunity

Manhattan Gastroenterology is an equal opportunity employer.
We welcome applicants of all backgrounds and do not discriminate on the basis of any protected characteristic.