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About the Role
Own the end-to-end operational experience for enterprise clients navigating the immigration process, from onboarding through case completion. This role proactively resolves friction by coordinating across Legal, Billing, Product, Engineering, Sales, and Finance. Your work will compound as you improve processes and eliminate manual workflows, impacting hundreds of clients and thousands of beneficiaries.
Responsibilities
- Own operational health for a defined portfolio of enterprise clients end-to-end
- Serve as the primary operational contact for HR teams, recruiters, and beneficiaries
- Monitor case progress and flag risks to attorneys before they become escalations
- Coordinate cross-functional work across Legal, Billing, Finance, Product, and Engineering
- Lead operational escalations with clear ownership and timely resolution
- Identify bottlenecks and manual workflows; partner with Engineering to automate them
- Build SOPs, playbooks, and documentation that help the business scale
Requirements
- 3+ years in operations, client success, customer operations, or program management
- Proven ability to manage multiple enterprise client relationships simultaneously
- Strong written and verbal communication with direct client-facing experience
- Skilled at driving cross-functional work forward without direct authority
- Process-oriented with a track record of identifying and eliminating inefficiencies
- SQL proficiency and comfort with independent operational data analysis
- Experience with automation tools, AI workflows, or process improvement methodologies
- Prior experience partnering with Product and Engineering teams
- You want to own complex operational problems from start to finish, not just triage them.
- You see inefficient processes as problems to fix, not facts of life.
- You're energized by high ownership and shaping how a growing company operates.
- You prefer clearly scoped, narrowly defined responsibilities over broad ownership.
- You gravitate toward reactive support rather than proactive problem-solving.
Skills
- Client Success
- Customer Operations
- Program Management
- Communication
- Process Improvement
- SQL
- Automation Tools
- AI Workflows
Location
- New York City
Work Type
- In-person
Experience Level
- 3+ years
About the Company
- Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers.
- We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office — enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients.
- Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.