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About the Role
The Client Engagement Team fosters client relationships to identify opportunities for leveraging company products, ensuring clients achieve their objectives and derive maximum value. This team serves as the primary point of contact for non-commercial relationship management.
Responsibilities
- Owning highly strategic client relationships across the Private Markets business while driving adoption and retention.
- Lead internal product roadmap feedback discussions based on client feedback and industry trends.
- Drive the usage of new product features and initiatives to clients in efforts to expand product usage.
- Providing transparency to internal stakeholders regarding issues, risks, and opportunities.
- Collaborating with sales to schedule client meetings and demos.
Requirements
- Bachelor’s degree in Finance, Economics, Management, Business Administration, or relevant field.
- 7+ years experience in account management, client success, or other client-facing roles.
- Private Markets and Fintech industry knowledge is highly preferred.
- Ability to manage multiple senior level client relationships at one time.
- Highly proficient in Microsoft Excel, Word and PowerPoint.
- Excellent written and verbal communication skills and an outstanding customer service orientation.
- The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately.
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Teams
- Salesforce
- Pendo
Location
- Tokyo, Japan
Work Type
- Full-time
Experience Level
- 7+ years
Education Level
- Bachelor’s degree
Benefits
- Health care coverage designed for the mind and body.
- Generous time off.
- Access to resources for career growth and learning new skills.
- Competitive pay.
- Retirement planning.
- Continuing education program with a company-matched student loan contribution.
- Financial wellness programs.
- Benefits for families.
- Retail discounts.
- Referral incentive awards.
About the Company
- At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
- We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
- We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
- Our Values: Integrity, Discovery, Partnership.
- Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.
Equal Opportunity
- S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
- Only electronic job submissions will be considered for employment.
- If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.