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About the Role

Faegre Drinker is seeking a Senior Business Process Design Lead to join our Technology & Innovation department. This role combines Human Centered Design and Lean Six Sigma to rethink how work gets done across the firm and for our clients through the firm’s Design Lab. You will take ideas from discovery through implementation to measured results, and build and lead a small team.

Responsibilities

Embed with practice groups and operational teams to observe work, identify bottlenecks, and understand daily decisions.
Apply Human Centered Design methods, including observation, interviews, and journey mapping, to understand how people work.
Facilitate mapping sessions and build current and future state process maps, swim lane diagrams, and service blueprints in real time using Miro or Lucid.
Use Lean Six Sigma tools such as SIPOC, value stream mapping, and root cause analysis to remove rework, delays, and unnecessary steps.
Design the future state by laying out the ideal workflow and marking where process change, automation, or AI can remove repetitive manual steps.
Establish baseline metrics, build business cases, and measure results after launch.
Partner with engineering and AI teams to turn future state designs into clear requirements.
Lead client engagements through the firm’s Design Lab, applying the same methods to client problems.
Own the day-to-day delivery of design engagements: planning, coordination, timelines, and meeting quality standards.
Document finalized processes through standard operating procedures, RACI charts, and named process owners.
Help hire, build, and mentor a small team of process designers.
Special projects and other duties as assigned.

Requirements

Strong analytical, problem-solving and diplomacy skills.
Excellent interpersonal, verbal and written communication skills, including effective virtual communication.
Ability to concentrate, make decisions, and work calmly and effectively in a high-pressure, deadline-oriented environment.
Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others.
Willingness to be flexible with time and adjust to a changing work environment.
Ability to build and maintain positive relationships, internally and externally, with a client service orientation in a collaborative environment.
Ability to use sound judgment and discretion in dealing with highly confidential information.
Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.

Skills

Human Centered Design
Lean Six Sigma
Miro
Lucid
Process mapping
Service blueprints
SIPOC
Value stream mapping
Root cause analysis
Business case development
Metrics establishment
RACI charts
Standard operating procedures

Location

Scottsdale
Philadelphia
Chicago
New York City
Washington, D.C.

Work Type

Hybrid

Experience Level

Senior
At least five years of experience in business process improvement, service design, or operational excellence
Client-facing advisory experience
Demonstrated experience leading process mapping, discovery sessions, stakeholder workshops, and design sprints
Management consulting experience in an operations, transformation, or experience design practice (preferred)

Education Level

Bachelor’s degree in Business, Industrial Engineering, Design, Human-Computer Interaction, or a related discipline, or equivalent years of professional experience
Formal Human Centered Design training or a portfolio of HCD work (preferred)
Lean Six Sigma Green Belt or equivalent certification (preferred)
Change management certification (preferred)

Salary/Compensations

$160,000 to $183,000

Benefits

Flexible working environment
Opportunity to participate in firm-sponsored volunteer events
Wellness programming
Professional environment
Variety of health plan options
Dental plan
Vision plan
401(k) plans
Discretionary bonus
Life insurance
Health insurance
Accident insurance
Disability insurance
Generous paid time off

About the Company

Faegre Drinker is a firm designed for clients and designed for you.
We understand that our people are critical to our success and we are committed to investing in our paraprofessional, administrative and operations professionals.
We are always looking for talented, service-focused individuals to join our flexible and high-performing culture.
With technology tools and resources that support our hybrid work environment, our colleagues enjoy a culture of learning, support for work and personal goals, opportunities to give back to our communities, and competitive benefits and rewards programs.
At Faegre Drinker, you will have the opportunity to share your expertise within and across teams and contribute to our success.

Equal Opportunity

Faegre Drinker Biddle & Reath LLP participates in the federal government's E-Verify program.
Faegre Drinker Biddle & Reath LLP is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment.
We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws.
Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline and termination.