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About the Role

This role will own the end-to-end rewards strategy and complete rewards cycle to execution. It will also lead integration efforts for the broader ecosystem of connections that enable our Get Care & Member Experience Strategy, including Single Sign-On (SSO) for customers and integrations with 3rd-party care vendors.

Responsibilities

Direct end-to-end rewards strategy, including managing the points budget, defining member rewards, eligibility criteria, and reward value, balancing member value, cost, and business outcomes, and executing the strategy.
Own the full rewards lifecycle: Scope, design, launch, measure, and iterate reward programs, ensuring alignment across Product, third-party vendors, Marketing, Finance, and Operations.
Lead ecosystem integration delivery: Own the roadmap and delivery of integrations spanning customer-facing inbound SSO and 3rd-party care vendor connectivity, ensuring each integration advances the Get Care strategy and is delivered to a consistent standard of quality.
Drive SSO and identity federation across the ecosystem: Play a leading role in inbound SSO for customers and integrations with 3rd-party care vendors, applying SAML 2.0 and other IdP technologies in partnership with Security and Architecture.
Define integration and rewards architecture patterns: Partner with Engineering, Architecture, Security, and Data to establish reusable patterns for SSO, identity federation, and reward fulfillment.
Translate strategy into delivery plans: Develop clear execution plans across internal teams and third-party vendors, encompassing milestones, dependencies, ownership, and risk and issue management.
Champion measurable outcomes: Define and track key performance indicators, leveraging data to continuously refine rewards strategy and integration performance.
Ensure secure, compliant, and reliable integrations: Partner with Security, Architecture, and Legal to ensure integration patterns meet enterprise compliance and security standards.
Synthesize complex rewards and technical topics for leadership: Distill rewards strategy trade-offs and SSO and integration technical nuance into clear, actionable recommendations for senior stakeholders.

Requirements

Minimum of five years' experience in Digital Product Management, encompassing rewards or loyalty strategy and identity or SSO integration expertise.
Demonstrated proficiency in preparing and delivering clear, concise, and compelling recommendations to senior leadership.
Distinguished ability to translate complex rewards, technical, and integration considerations into accessible, business-relevant narratives.
Exceptional capacity to cultivate and sustain relationships with senior business leaders, internal technology partners, and external vendors' technical and product teams.
Execution Under Pressure

Skills

Rewards Strategy
Loyalty Strategy
SSO Integrations
SAML 2.0
IdP technologies
OIDC

Location

Hybrid

Work Type

Full-time
Contract

Experience Level

Senior
Minimum of five years' experience

Education Level

University Degree in Business, Technical, or a Quantitative Field
Master's degree or business-oriented education paired with a technical background is a strong asset

Salary/Compensations

$50-60 per hour (Salaried)
$60-70 per hour (Incorporated Business Rate)

About the Company

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach.
As part of the screening process, some applications may be reviewed using artificial intelligence tools.
Only candidates who meet the hiring criteria will be contacted.